Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Support
Date Posted
May 16, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for provider offices, partner pharmacies, and insurance payers regarding prescription processing and patient access to medications.
- • Handle 40–60 inbound and outbound inquiries daily via phone, email, and internal messaging systems in a high-volume, fast-paced remote call center environment.
- • Provide real-time updates to healthcare providers on prescription status, processing timelines, copay expectations, and plan-specific coverage requirements.
- • Assist with prior authorizations, tier exceptions, and appeals by coordinating with internal teams and external pharmacy networks to resolve coverage denials and order delays.
- • Triage and resolve urgent or complex order-level issues, ensuring timely resolution while maintaining compliance with regulatory and operational protocols.
- • Navigate multiple digital platforms and proprietary software systems to process prescriptions, update patient records, and log all interactions accurately and in real time.
- • Communicate clearly and professionally to de-escalate provider frustrations, practice active listening, and maintain productive stakeholder relationships.
- • Document all services and communications thoroughly across internal systems to ensure audit readiness and cross-functional transparency.
- • Identify recurring workflow inefficiencies and contribute insights to improve team processes, reduce bottlenecks, and enhance patient access outcomes.
- • Support cross-functional initiatives by participating in pilot programs for new outreach strategies, process improvements, and stakeholder engagement models.
- • Collaborate with internal partners including pharmacy networks, billing teams, and clinical operations to ensure seamless prescription fulfillment from prescriber to patient.
- • Adhere strictly to all pharmacy compliance standards, patient privacy regulations, and company protocols while managing sensitive health information.
- • Receive structured onboarding and ongoing training to develop foundational expertise in pharmacy operations, benefits coordination, and healthcare systems.
- • Grow into more complex responsibilities over time, including mentorship, process ownership, and participation in operational innovation projects.
- • Maintain accurate records of patient access barriers, coverage gaps, and provider feedback to inform product and service enhancements.
- • Ensure all communications reflect PHIL’s mission of improving patient experience and enabling timely, affordable therapy access.
🎯 Requirements
- • Active Board of Pharmacy license in the State of Residency
- • Active Pharmacy Technician Certification Board (PTCB) certification
- • Minimum 2 years of pharmacy technician experience using proprietary software to process prescriptions
- • Strong understanding of pharmacy claims processes and coverage workflows
- • Skilled in managing multiple digital platforms and navigating cross-system tasks
- • Clear and professional verbal and written communication skills
🏖️ Benefits
- • Ground floor opportunity with one of the fastest-growing startups in health-tech
- • Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV
- • Competitive compensation (commensurate with experience)
- • Full benefits (medical, dental, vision)
- • 401(k)
Skills & Technologies
Remote
About Phil, Inc.
Phil, Inc. operates a digital pharmacy platform that coordinates prescription fulfillment between patients, physicians, pharmacies, and insurers. The cloud-based system automates prior-authorization workflows, synchronizes refills, and offers free home delivery of medications, aiming to improve adherence and reduce administrative burden for chronic-care patients and healthcare providers.
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