Job Overview
Location
USA - Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 24, 2026
Full Job Description
đź“‹ Description
- • Lead and develop a high-performing Clinical Support Team to deliver exceptional customer experiences for dental practice clients using Dandy’s innovative technology platform, directly contributing to the modernization of the $200B dental industry by ensuring clinicians receive timely, accurate, and empathetic support.
- • Supervise and coach a team of frontline associates handling complex dental inquiries via live chat, phone, and other channels; drive best practices in patient-centered support, manage daily operations, own team KPIs including productivity, accessibility, and quality, and provide regular 1:1 feedback and performance coaching.
- • Collaborate with QA to audit interactions, identify process gaps, develop and optimize Standard Operating Procedures (SOPs), and implement scalable solutions to improve efficiency and consistency across the support function.
- • Use data analysis and root cause analysis to independently resolve operational bottlenecks, partner with cross-functional teams (Product, Engineering, Clinical) to implement improvements, and foster a culture of continuous learning and operational excellence.
- • Champion a positive, collaborative team environment that prioritizes customer empathy, de-escalation, and fun, while ensuring adherence to performance standards and supporting team growth in a high-velocity, ambiguous startup environment.
- • Gain deep exposure to dental technology and clinical workflows, build leadership expertise in CX operations within a fast-growing healthtech startup, and develop skills in process optimization, team development, and cross-functional influence that prepare you for senior leadership roles.
🎯 Requirements
- • 2+ years of frontline leadership experience in customer service, preferably in a startup or tech company.
- • 1+ years of direct people management or supervisory experience as a title manager.
- • Proven ability to manage, coach, and develop a team to drive measurable performance improvements.
- • Strong customer service background with demonstrated skill in empathizing with customers, de-escalating situations, and offering effective solutions.
- • Basic understanding of tech platforms and ability to learn new tools quickly; prior experience with Zendesk is preferred.
- • Comfort operating in ambiguous, high-velocity environments with a proactive, resourceful, and hands-on problem-solving approach.
🏖️ Benefits
- • Comprehensive healthcare, dental, and mental health support tailored to remote employees across the U.S.
- • Retirement savings options and generous paid time off to support work-life balance and long-term well-being.
- • Parental planning resources and inclusive benefits designed to support diverse family needs and life stages.
- • Commitment to accessibility and inclusion, including full ADA compliance and accommodation support for interviews and employment.
- • Equal-opportunity employer with a dedication to building a diverse, authentic, and inclusive culture where all employees can thrive.
Skills & Technologies
About Dandy Technology, Inc.
Dandy Technology, Inc. operates a digital platform that connects dental practices with dental laboratories, streamlining the design, ordering, and delivery of restorative dental products such as crowns, bridges, and clear aligners. The company combines intra-oral scanning, AI-assisted design, and centralized manufacturing to shorten turnaround times and reduce remakes. Dentists ship impressions or digital scans to Dandy’s U.S. lab, track cases online, and receive finished appliances within days. Founded in 2019 and headquartered in New York City, Dandy aims to modernize dental lab workflows and improve patient outcomes through integrated software, logistics, and support services.
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