Job Overview
Location
9 Locations
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 10, 2026
Full Job Description
đź“‹ Description
- • Coach, Virtual Connect - Bilingual role at BMO focused on training and mentoring employees to develop core capabilities for the Virtual Connect environment, driving revenue, sales, productivity, and enhanced customer experience.
- • Day-to-day responsibilities include acting as a trusted advisor, influencing and negotiating to achieve business objectives, recommending and implementing solutions based on analysis, assisting in strategic plan development, providing coaching support during and after training, identifying emerging trends, supporting strategic initiative execution, conducting independent analysis, building stakeholder relationships, ensuring alignment, breaking down strategic problems with data insights, monitoring performance, building change management plans, leading communication planning, providing input into operational programs, executing work to deliver timely service, supporting employees with product knowledge and skill development, troubleshooting and resolving issues per policies, providing on-the-job training and coaching, reviewing work outputs, enforcing operational standards, protecting bank assets, complying with regulatory requirements, providing specialized consulting, exercising judgment to solve problems, working independently on non-routine situations, and applying BMO’s Risk Management Framework.
- • The role sits within BMO’s Human Resources job family group and operates fully virtually across 9 locations, requiring availability Monday to Friday from 8am to 6pm EST.
- • The person in this role can develop deep expertise in BMO banking products and sales/service operations, refine advanced coaching and influence skills, strengthen data-driven decision-making, gain experience in strategic planning and change management, and grow leadership capabilities within a major financial institution committed to inclusive growth and innovation.
🏖️ Benefits
- • Salary range of $69,000.00 - $129,000.00
- • Health insurance
- • Tuition reimbursement
- • Accident and life insurance
- • Retirement savings plans
- • Performance-based incentives and discretionary bonuses
- • Opportunities for in-depth training and coaching
- • Manager support and network-building opportunities
- • Tools and resources to reach new milestones
- • Commitment to inclusive, equitable, and accessible workplace with accommodations available on request
Skills & Technologies
About Bank of Montreal
Bank of Montreal, founded in 1817, is one of North America’s largest diversified financial services providers. It offers personal, commercial, corporate, and investment banking, wealth management, and capital markets services across Canada, the United States, and select global markets. The bank serves over 13 million customers through a network of branches, digital platforms, and specialized subsidiaries. BMO is traded on the Toronto and New York stock exchanges and is recognized for its commitment to sustainable finance and community investment.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
