Customer Data Administrator

Everfield AG

Job Overview

Location

UK - Remote

Job Type

Full-time

Full Job Description

📋 Description

• The Customer Data Administrator plays a critical role in ensuring the accuracy, integrity, and timely processing of customer data during onboarding, directly impacting customer satisfaction, compliance, and operational efficiency for Nvolve’s high-growth SaaS platform serving regulated industries like manufacturing and food processing.
• This role is essential to maintaining data quality at scale, enabling seamless integration of customer information into Nvolve’s platform, which supports globally recognised brands such as Coca-Cola, Pilgrim’s, and Mondelez in staying audit-ready and compliant.
• Day-to-day responsibilities include critically reviewing customer documentation for accuracy and completeness, identifying and resolving data inconsistencies before system integration, and executing precise data imports via file uploads and manual entry to maintain platform integrity.
• The role involves developing clear data format guidelines and supporting the Onboarding Lead in delivering initial system training to internal teams and customers, ensuring consistent understanding of data requirements and processes.
• Project administration duties include managing internal records, tracking project milestones, maintaining detailed notes from customer consultations, and ensuring all onboarding activities are documented and traceable.
• As a cross-functional liaison, the administrator facilitates communication between Sales, Support, and Development teams to streamline workflows, reduce bottlenecks, and enhance the overall customer onboarding experience.
• The position requires strong Excel proficiency, including advanced formulas, data tracking, and reporting capabilities, to manage large datasets and generate insights for process improvement.
• Excellent written and verbal communication skills are essential for explaining technical processes clearly to both technical and non-technical stakeholders, including customers and internal teams.
• The ideal candidate is personable, confident, and proactive in customer interactions, able to support clients during onboarding check-ins and process explanations with clarity and empathy.
• Everfield’s decentralised model means Nvolve operates with autonomy while benefiting from centralised expertise in talent, HR, finance, and operations — providing this role with exposure to best practices across a growing European B2B SaaS ecosystem.
• Working within a fast-growing, mission-driven team that joined Everfield in 2024, the administrator will contribute to scaling workforce enablement and compliance solutions for frontline teams in highly regulated sectors.
• This role offers the opportunity to develop deep expertise in data governance, SaaS onboarding processes, and cross-functional collaboration within a technology-driven environment serving enterprise clients.
• The administrator will gain hands-on experience with CRM systems, onboarding tools, and internal platforms, building transferable skills in data management, process optimisation, and customer success operations.
• Success in this role can lead to advancement into senior data coordination, process improvement, or customer operations specialist positions within Nvolve or the broader Everfield ecosystem.

🎯 Requirements

• Strong Excel skills, including formulas, data tracking, and reporting
• Highly detail-oriented with a proven ability to spot patterns, inconsistencies, and errors in data
• Clear, professional written English and the ability to explain processes clearly to internal teams and customers

🏖️ Benefits

• Remote work flexibility based in the UK
• Opportunity to work with globally recognised brands such as Coca-Cola, Pilgrim’s, and Mondelez
• Exposure to Everfield’s ecosystem of European B2B SaaS companies and access to centralised expertise in HR, talent, and operations
• Professional development through hands-on experience with CRM, onboarding tools, and data governance processes
• Collaborative, mission-driven team culture focused on scaling workforce enablement and compliance solutions for regulated industries

Skills & Technologies

Remote

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Everfield AG

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About Everfield AG

Everfield AG is a Munich-based European investment and holding company that acquires and nurtures vertical-market software (VMS) businesses for long-term growth. Founded in 2020, the firm provides capital, operational expertise, and shared services to mid-sized software companies while preserving their autonomy and culture. Everfield focuses on stable, profitable firms with recurring revenues, aiming to scale them through organic expansion and selective add-on acquisitions. The company is majority-owned by the family investment vehicle of its founders and operates across Europe, seeking sustainable value creation rather than short-term exits.

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