Job Overview
Location
US-Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 2, 2026
Full Job Description
đź“‹ Description
- • The COBRA Specialist role is critical to ensuring compliance and seamless administration of COBRA benefits for clients and participants, directly supporting OneSource Virtual’s mission to deliver transformative HR, payroll, and finance solutions through its BPaaS platform for Workday customers.
- • This position plays a vital role in maintaining regulatory adherence and participant satisfaction by managing the end-to-end COBRA lifecycle, from qualifying events to premium processing, thereby reducing risk and enhancing trust in OSV’s service delivery.
- • Provides professional and timely service to internal and external customers via telephone, email, and in-person interactions, ensuring all inquiries are addressed accurately and promptly to uphold OSV’s reputation for uncompromising support.
- • Processes qualifying events, participant terminations, and updates in accordance with federal COBRA regulations, maintaining precise records and timely actions to prevent compliance gaps.
- • Resolves COBRA administration service issues by collaborating with internal teams and external vendors, troubleshooting discrepancies and escalating when necessary to ensure uninterrupted service.
- • Advises COBRA participants on regulatory requirements including grace periods, election timelines, payment deadlines, and continuation of coverage, empowering them with clear, accurate guidance.
- • Processes premium payments received from participants, reconciles transactions, and updates records in HRIS systems to ensure timely and accurate billing cycles.
- • Manages all incoming and outgoing COBRA-related correspondence, including notices, election forms, and termination letters, ensuring proper documentation and audit readiness.
- • Meets or exceeds established performance standards for accuracy, timeliness, and customer satisfaction, contributing to team KPIs and OSV’s service excellence benchmarks.
- • Participates in Open Enrollment planning and implementation, supporting seasonal spikes in COBRA activity by preparing communications, updating systems, and assisting with participant education.
- • Assumes other duties as assigned by management, demonstrating flexibility and initiative in a fast-paced, evolving service environment.
- • OneSource Virtual is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, serving over 1,000 clients globally with innovative technology and deep expertise in HR, payroll, and finance transformations.
- • Headquartered in Dallas, Texas, with operations across North America and Europe, OSV fosters a values-based culture that rewards innovation, collaboration, and professional growth, offering employees upward mobility and development opportunities in a strategically growing organization.
- • The role offers the opportunity to develop deep expertise in federal COBRA regulations and benefits administration, building a specialized skill set that is highly valued in the HR and benefits outsourcing industry.
- • Employees gain experience working within a BPaaS model, learning how technology and process integration drive efficiency and scalability in enterprise HR services—skills transferable to broader HRIS, benefits administration, and compliance roles.
🎯 Requirements
- • High School Diploma or equivalent required
- • 1-2 years of related experience in customer service, benefits administration, or HR operations
- • Proficient PC skills including Microsoft Office, Outlook, and HRIS systems
- • Knowledge of COBRA and federal regulations governing continuation of coverage
- • Preferred: Bilingual Spanish language skills
- • Preferred: Bachelor’s Degree
🏖️ Benefits
- • Values-based culture with emphasis on innovation, collaboration, and hard work
- • Opportunities for upward mobility and professional development across OSV’s growing global organization
- • Remote work flexibility (#LI-REMOTE) enabling work-life balance while serving clients nationwide
- • Exposure to cutting-edge BPaaS solutions for Workday, enhancing technical and industry knowledge
- • Supportive team environment that promotes professionalism, punctuality, and interpersonal excellence
- • Access to training and learning opportunities in HR compliance, benefits administration, and client service excellence
Skills & Technologies
Remote
Degree Required
About VHR OSVHR
VHR OSVHR provides workforce staffing and recruitment services focused on the oil, gas, and energy sectors, supplying technical personnel and project-based labor across upstream, midstream, and downstream operations worldwide.
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