Collections Specialist

📋 Description

• • As a Collections Specialist at AnewHealth, you will play a pivotal role in ensuring the financial health of our organization by diligently managing outstanding patient balances and fostering positive financial relationships.
• • Your primary responsibility will involve proactively contacting patients to discuss and collect on overdue payments, employing a professional and empathetic approach to understand their circumstances and find mutually agreeable solutions.
• • You will be instrumental in processing account adjustments, ensuring accuracy and adherence to company policies, and accurately posting patient payments to maintain precise financial records.
• • A key aspect of this role is promoting and managing automatic payment plans, educating patients on their benefits and convenience to streamline payment processes and reduce delinquency.
• • You will also be tasked with establishing structured payment plans for accounts that have fallen past due, working collaboratively with patients to create manageable repayment schedules that align with their financial capabilities and company objectives.
• • This position requires exceptional communication skills, managing a high volume of incoming and outgoing calls efficiently and professionally, always representing AnewHealth with integrity and a commitment to service.
• • You will serve as a crucial point of contact, ensuring that any patient inquiries or concerns are promptly and accurately routed to the appropriate departments for swift resolution, thereby enhancing the overall patient experience.
• • A significant part of your role will be to investigate and resolve patient billing issues, demonstrating a keen eye for detail and a problem-solving mindset to address discrepancies and ensure patient satisfaction.
• • You will be expected to follow up with patients diligently as needed, maintaining consistent communication to ensure payments are made and issues are resolved, reinforcing our commitment to their care and financial well-being.
• • Upholding the highest standards of confidentiality is paramount, and you will strictly adhere to all HIPAA regulations and company policies to protect sensitive patient information.
• • You will embody AnewHealth’s Core Values in every interaction, contributing to a positive and supportive work environment that prioritizes patient care and organizational success.
• • This role may also involve other duties as assigned, providing opportunities to contribute to various aspects of the finance and patient services departments, consistent with your skills and abilities.
• • The position is administrative in nature, requiring the ability to perform tasks that involve hearing, seeing, sitting, standing, talking, and walking, typical of an office-based role.
• • You may be required to work extended hours as needed to meet business demands and ensure timely resolution of outstanding accounts.
• • This is a full-time position, with an expectation to work an average of 40 hours per week, and you must be available outside of normal business hours on an ad-hoc basis to meet customer expectations and ensure continuous support.
• • Schedules are designed to accommodate the requirements of the position and the needs of the organization, with the flexibility to be adjusted as necessary to optimize operational efficiency and patient service.
• • You will be working independently in a remote setting, necessitating strong self-discipline, time management skills, and the ability to maintain productivity without direct supervision.
• • The role demands a proactive approach to identifying potential billing issues and implementing solutions before they escalate, contributing to a smooth revenue cycle.
• • You will be a key player in maintaining accurate financial records and contributing to the overall financial stability and growth of AnewHealth.
• • This position offers a unique opportunity to make a tangible impact on patient financial well-being while supporting a leading healthcare organization dedicated to complex chronic care.
• • Your dedication to accuracy, compliance, and professionalism will directly support the financial health and operational efficiency of the company, making you an invaluable member of the team.