Job Overview
Location
Bulgaria
Job Type
Full-time
Category
Customer Support
Date Posted
April 23, 2026
Full Job Description
📋 Description
- • As a Collections Specialist with German, you will provide essential support to Tide members by managing arrears in line with Collections Policies, developing successful repayment plans, and updating logs and reports with diligence and documentation.
- • Day to day, you will engage with members at various stages of the collections process, using strong communication and empathy to understand their needs and help them find long-term solutions through effective negotiation and problem-solving.
- • You will join Tide’s dynamic Collections Team in Sofia, Bulgaria, a diverse and passionate group focused on turning around accounts and building lasting customer relationships in a supportive environment where your contributions are valued.
- • In this role, you will develop expertise in debt recovery, customer engagement, and financial support processes, while advancing your skills in a company that values determination and offers clear pathways for career growth.
🎯 Requirements
- • Excellent spoken and written German and English language skills
- • Previous retail or other customer-related experience
- • Strong negotiation and reasoning skills
- • Ability to easily empathise with people
- • Ability to manage time well
- • Strong desire to succeed
🏖️ Benefits
- • 25 days paid annual leave
- • 3 paid days off for volunteering or learning and development activities
- • Extended maternity and paternity leave covered by the company
- • Personal learning and development budget
- • Additional health and dental insurance
- • Mental wellbeing platform
- • Fully covered Multisports card
- • Food vouchers
- • Snacks, light food, and drinks in the office
- • WFH equipment allowance
- • Flexible working from home
- • Sabbatical leave
- • Transportation bonus to cover office commute under hybrid work arrangement
Skills & Technologies
About Tide Platform Limited
Tide Platform Limited is a UK-based financial technology company providing business banking services to small and medium-sized enterprises. It offers digital current accounts, expense cards, invoicing, accounting integrations, and credit products through a mobile-first platform. Operating under an e-money licence with banking services provided by ClearBank, Tide serves over 500,000 UK businesses. The company focuses on streamlining financial administration for entrepreneurs, freelancers, and growing companies through automated features and integrations with accounting software like Xero and FreeAgent.
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