Collections Support 2

📋 Description

• • The Collections Support 2 role at WEX Inc. involves contacting past due customers to understand their circumstances, negotiate payment arrangements, assess risk, and provide service while analyzing funded credit risk through the maintenance of existing customer accounts.
• • Day to day responsibilities include communicating effectively with customers to negotiate immediate payment and resolve delinquent balances, applying FDCPA and departmental policies, managing multiple portfolios, documenting accounts, and participating in special projects as required.
• • WEX Inc. is a financial technology company focused on payment processing and fleet management solutions, offering a remote work environment with opportunities to engage in ongoing education and training programs.
• • The role offers opportunities to develop expertise in debt collection regulations, risk assessment, customer negotiation, and financial account management while contributing directly to company profitability by reducing bad debt and increasing revenue through effective payment solutions.