Commercial Senior Auto Claims Adjuster- Remote

📋 Description

• • Own an end-to-end caseload of 150-200 commercial auto claims for rideshare and gig-economy clients, resolving everything from minor fender-benders to moderate-complexity multi-vehicle losses while maintaining a 90-day average cycle time.
• • Investigate losses by gathering police reports, telematics data, dash-cam footage, and recorded statements from drivers, passengers, and third parties; triage coverage issues and determine liability percentages in alignment with Pacific Time jurisdictional statutes.
• • Deliver white-glove customer experience on every inbound call—explaining policy language in plain terms, setting crystal-clear expectations, and issuing same-day initial payments for towing, rental, and emergency repairs to keep commercial vehicles on the road.
• • Negotiate and settle auto physical-damage, total-loss, and property-damage claims up to $75K authority level; prepare detailed valuation reports, secure salvage bids, and manage storage releases to minimize daily storage fees and protect loss-ratio targets.
• • Leverage our cloud-based claims platform to document every action in real time, maintain diary tasks, and trigger automated correspondence to insureds, claimants, body shops, and attorneys—ensuring 100 % state compliance and audit-ready file quality.
• • Coordinate with preferred repair networks, independent adjusters, and specialty vendors (translation services, medical bill review, SIU) to deliver seamless, cost-effective claim outcomes while championing our climate-conscious repair and recycling initiatives.
• • Rotate through flexible schedules that include one weekend day and one weekday off within our 5:30 a.m.–7:30 p.m. Pacific, seven-day operating window; adapt quickly to volume surges and catastrophe events that may require temporary evening or holiday shifts.
• • Mentor junior adjusters during our February 2, 2026, paid virtual training program—sharing field tactics, state-specific nuances, and negotiation best practices while fostering a culture of empathy, inclusion, and continuous process improvement.
• • Act as a brand ambassador for Mobilitas by participating in employee-resource groups, virtual volunteer events, and customer-feedback panels that shape next-generation mobility-insurance products and digital self-service tools.
• • Continuously monitor regulatory changes across the 48 continental states where we operate, completing required CE credits and obtaining new adjuster licenses within 90 days of hire to maintain compliant claim-handling authority.
• • Drive data integrity by flagging trending loss causes, emerging fraud patterns, and system-enhancement opportunities to product, actuarial, and engineering teams—turning every claim into actionable intelligence that lowers future loss costs.
• • Champion a remote-first culture: maintain high-speed internet, dual-monitor home setup, and professional on-camera presence for team huddles, virtual ride-alongs, and leadership roundtables that keep us connected across time zones.