Job Overview
Location
Overland Park
Job Type
Full-time
Category
Customer Support
Date Posted
March 28, 2026
Full Job Description
đź“‹ Description
- • The Community Customer Support Coordinator plays a vital role in maintaining accurate, up-to-date pricing and content data for A Place for Mom’s national network of senior living communities, directly enabling effective SEO/AIO campaigns and empowering field sales teams to drive higher conversion rates through informed, data-backed outreach.
- • This role ensures the integrity of critical customer data that fuels both marketing efficiency and sales effectiveness, making it a linchpin in the company’s mission to connect families with trusted senior care options.
- • Day-to-day responsibilities include partnering with key stakeholders at major community accounts to verify and update pricing and service information, ensuring data accuracy and completeness for internal use.
- • The coordinator works closely with Account Management teams to validate contact details, secure customer buy-in for data sharing, and maintain strong relationships that support ongoing data collection efforts.
- • They manually upload new pricing and operational data from assigned accounts into A Place for Mom’s central database, utilizing both direct entry and bulk upload tools to maintain timely and accurate records.
- • Customer outreach is conducted via email, phone, and SMS using Salesforce and Outlook, with a focus on consistent, professional communication to gather updates and resolve inquiries.
- • Weekly outreach and pricing update goals are tracked and met, with all activities logged in Salesforce to ensure accountability and performance visibility.
- • Pricing collection progress is monitored through Salesforce Cases, enabling trend analysis and timely follow-up on overdue or missing data.
- • The role leverages Salesforce, Zendesk, and Tableau to streamline workflows, generate reports, and maintain operational efficiency across data management and customer engagement tasks.
- • Basic technical troubleshooting is performed when issues arise with data tools or systems, following established escalation paths to resolve problems quickly and minimize disruption.
- • The coordinator demonstrates a process-oriented mindset, continuously evaluating workflows to identify improvements and proactively addressing challenges before they impact data quality or team performance.
- • Ownership is demonstrated through initiative-taking, rapid learning, and a commitment to seeing projects through to successful completion, even in ambiguous or evolving situations.
- • An analytical mindset is applied to compile data from multiple sources, identify performance gaps, and diagnose root causes to support team-wide improvements, including routine use of Excel for reporting and analysis.
- • A strong customer focus drives empathetic, timely, and professional resolution of inquiries and concerns, reinforcing trust with community partners.
- • Communication is clear, concise, and compelling—both written and verbal—with polished phone presence and professional writing skills essential for effective stakeholder engagement.
- • The role offers the opportunity to develop deep expertise in senior living market data, pricing dynamics, and customer relationship management within a mission-driven organization.
- • Success in this position builds transferable skills in data operations, CRM utilization, cross-functional collaboration, and customer success—foundational for growth into roles in account management, sales operations, or business analysis.
- • Working at A Place for Mom means contributing to a purpose-driven culture where every action supports families navigating senior care, fostering personal and professional growth through meaningful impact.
🎯 Requirements
- • Bachelor’s degree required
- • 1-2 years of experience in customer support, sales, or a related client-facing role
- • Proficiency in Microsoft Excel, including ability to run reports and analyze data
- • Strong communication skills: professional phone presence and clear, compelling written communication
- • Process-oriented and analytical mindset: ability to troubleshoot, own projects, and improve workflows
- • Experience with CRM platforms (Salesforce preferred) and comfort using tools like Zendesk and Tableau
🏖️ Benefits
- • 401(k) plan with company match
- • Comprehensive health, dental, and vision insurance
- • Paid Time Off (PTO)
- • Opportunity to work in a mission-driven organization focused on improving senior care access
- • Collaborative, values-based culture emphasizing empathy, integrity, and continuous improvement
- • Stable employment with E-Verify compliance and protection against fraudulent job scams
Skills & Technologies
Onsite
Degree Required
About A Place for Mom, Inc.
A Place for Mom is a senior-living referral service that helps families find assisted living, memory care, independent living, and in-home care options across the United States and Canada. The company provides personalized guidance from local advisors, conducts facility background checks, and offers cost and availability information. Revenue is generated through referral fees paid by participating communities when placements are made. Founded in 2000, it is headquartered in Seattle and partners with thousands of senior-living providers nationwide.
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