Community Health Worker, Housing Specialist

Humana Inc.

Job Overview

Location

Remote South Carolina

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a liaison between health and social services and the community to address members’ housing concerns and connect them with community resources.
• Assist members with completing housing applications, identifying available housing vacancies, and adding them to waitlists for housing programs.
• Educate members on understanding and utilizing their housing benefits, particularly those related to Medicaid eligibility and policies.
• Conduct in-person assessments to evaluate members’ care needs, socioeconomic barriers, and home environments to inform care planning.
• Navigate members through healthcare and social service systems, coordinating access to basic needs including housing, food, income support, and transportation.
• Identify and remove barriers to housing that prevent members from attending medical appointments or accessing care.
• Provide consistent, non-judgmental social support to improve members’ morale, self-worth, and sense of stability.
• Conduct research and in-person outreach to locate difficult-to-contact members and increase participation in clinical and support programs.
• Build and maintain relationships with community providers and organizations to facilitate referrals and identify gaps in local resources.
• Travel up to 25% to member homes, facilities, and community locations to conduct visits and ensure effective program delivery.
• Work collaboratively with care management teams to support case management functions and address social determinants of health.
• Maintain a dedicated, private home office with a locked door to ensure confidentiality and compliance with HIPAA regulations for member PHI.
• Utilize Microsoft Office applications (Teams, Excel, PowerPoint, Outlook, Word) for documentation, reporting, and communication.
• Engage with Medicaid enrollees, including those with physical and behavioral health needs and varying levels of health literacy.
• Participate in remote interviews via HireVue, responding to recorded or text-based questions as part of the hiring process.
• Adhere to Humana’s work-at-home internet requirements: minimum 25 Mbps download and 10 Mbps upload speed via wired cable, DSL, or approved wireless connection.
• Maintain a valid state driver’s license and personal vehicle liability insurance meeting state minimums or $25,000 bodily injury per person/$25,000 per event/$10,000 property damage.
• Eligible for mileage reimbursement for work-related travel, including trips from home to first location, between client sites, and back home.
• Complete TB screening as required due to patient-facing responsibilities.

🎯 Requirements

• Must reside in the state of South Carolina
• Able to travel up to 25%
• Minimum two (2) years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels)
• Proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook, Word)
• Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while working
• Strong written and verbal communication skills and ability to advocate for members at all care levels

🏖️ Benefits

• Health benefits effective day 1
• Paid time off, holidays, volunteer time, and jury duty pay
• 401(k) retirement savings plan with employer match
• Mileage reimbursement for work-related travel
• Provision of telephone equipment for business use
• TB screening provided as part of employment requirements

Skills & Technologies

Remote

$41k-56k

Degree Required

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Humana Inc.

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About Humana Inc.

Humana Inc. is a for-profit health and well-being company headquartered in Louisville, Kentucky. Founded in 1961, it provides health insurance, Medicare Advantage plans, Medicaid services, pharmacy benefit management, and clinical care through primary care centers. Serving millions of members across the United States, Humana focuses on integrated care delivery, home health, and wellness programs aimed at improving health outcomes and reducing costs for individuals, employers, and government partners.

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