Community Manager

Oliver, Inc.

Job Overview

Location

Toronto, Canada

Job Type

Full-time

Full Job Description

📋 Description

• Manage day-to-day content publishing across Instagram, LinkedIn, X, YouTube, and other relevant platforms using Sprinklr, including occasional out-of-hours publishing.
• Continuously monitor social platforms for emerging trends, conversations, and cultural moments relevant to the brand and its audiences.
• Identify reactive and proactive opportunities for the brand to join or respond to conversations—flagging moments to the wider team or acting on them directly.
• Manage community interactions across all channels by responding to comments, questions, and discussions with speed, warmth, and brand alignment.
• Conduct platform health checks and channel audits to identify optimization opportunities across all managed social accounts.
• Track and report on performance metrics, providing regular insights to inform content decisions and surface shifts in audience behavior.
• Manage blog content publishing through WordPress.
• Collaborate closely with creative, strategy, and marketing teams to ensure publishing and community activity aligns with broader campaign priorities.
• Stay ahead of platform updates, algorithm changes, and social media best practices across all managed channels.
• Use Gen AI tools relevant to social media management and community engagement to enhance efficiency and output quality.
• Apply AI to support trend monitoring, performance reporting, and community management workflows.
• Demonstrate an agentic approach to platform management by identifying emerging opportunities, prioritizing actions, and executing with speed and accuracy.
• Critically evaluate AI outputs and apply human judgment to ensure quality, accuracy, and brand alignment.
• Maintain a chronically online mindset with deep familiarity with internet culture, trending conversations, and the speed at which social moments move.
• Possess sharp instincts for community engagement—knowing when to respond, when to amplify, and when to hold back.
• Exhibit strong analytical skills to read performance data and translate it into clear, actionable insights.
• Manage multiple platforms and workstreams simultaneously with strong organizational skills.
• Engage public sector, government, or advocacy audiences when applicable.
• Operate with a results-focused approach, ensuring all community and content activities drive measurable impact.

🎯 Requirements

• Hands-on experience managing social media platforms and communities, with understanding of platform-specific audience behavior
• Experience with social media management and publishing tools, including Sprinklr or similar platforms
• Familiarity with WordPress or similar CMS for blog publishing
• Proficiency with Gen AI tools relevant to social media management and community engagement
• Experience using AI to support trend monitoring, performance reporting, or community management workflows
• Strong analytical skills and ability to translate performance data into actionable insights

🏖️ Benefits

• Competitive base salary range of $59,500–$66,500 USD
• Opportunity to work with cutting-edge AI technology to revolutionize marketing and community engagement
• Collaborative environment within The Brandtech Group, partnering with over 300 clients across 40+ countries
• Commitment to sustainability, with science-based emissions reduction targets embedded in all workflows
• Inclusive and pro-inclusive workplace culture that values diversity, equity, and individual differences
• Flexible remote work options with location in Toronto, Canada

Skills & Technologies

Apache Spark

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Oliver, Inc.

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About Oliver, Inc.

Oliver is a technology company that provides a platform designed to streamline and automate various business processes. Their core offering focuses on enhancing operational efficiency through intelligent software solutions, enabling businesses to manage workflows, data, and customer interactions more effectively. The company serves a diverse range of industries, aiming to reduce manual effort, improve accuracy, and drive growth for its clients. Oliver's platform integrates with existing systems, offering a comprehensive suite of tools for digital transformation and operational excellence. They are committed to innovation in AI and automation to deliver scalable and impactful business solutions.

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