Compliance Monitoring Manager, Consumer Operations

Reprise Financial

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• As the Compliance Monitoring Manager for Consumer Operations at Reprise Financial, you will be at the forefront of safeguarding our commitment to integrity and transparency in the financial services we provide. Your role is pivotal in designing, implementing, and overseeing robust compliance monitoring and quality control programs that are essential to our mission of simplifying the financial journey for our customers. You will be instrumental in ensuring that our operations not only meet but exceed regulatory requirements, thereby reinforcing the trust our clients place in us.
• This leadership position involves managing a dedicated team of compliance professionals. You will guide them in executing daily monitoring activities and quality control reviews, ensuring accuracy, consistency, and adherence to all relevant regulatory standards. Your leadership will foster a culture of vigilance and continuous improvement within the team, empowering them to identify and address potential issues proactively.
• A core aspect of your responsibility will be to identify workflow gaps and inefficiencies within consumer operations. You will be tasked with recommending and implementing strategic improvements, developing clear and concise procedures that minimize errors and enhance operational effectiveness. This proactive approach to process optimization is crucial for maintaining the high standards Reprise Financial is known for.
• You will be responsible for the detection, meticulous documentation, and thorough analysis of data to pinpoint potential risks, non-conformities, or areas of non-compliance. This data-driven approach will enable informed decision-making and the development of targeted interventions to mitigate risks before they escalate.
• Training and development will be a key focus. You will train staff on established quality control standards and compliance procedures, ensuring that every team member understands their role in maintaining high levels of accuracy and compliance. This includes developing, updating, and effectively communicating essential compliance resources, policies, and procedures to all relevant stakeholders.
• Leading cross-functional teams will be a significant part of your role. You will spearhead investigations into compliance-related issues, collaborating with various departments to ensure swift and effective resolution. Your ability to navigate complex issues and drive consensus will be vital in these endeavors.
• You will be expected to prepare and present comprehensive, regular reports to senior management and key stakeholders. These reports will detail the activities and findings of the compliance monitoring program, providing clear insights into the state of compliance and any recommended actions.
• Adherence to all company policies and procedures is paramount. This includes a deep understanding and strict application of compliance policies such as UDAAP (Unfair, Deceptive, or Abusive Acts or Practices), BSA (Bank Secrecy Act), AML (Anti-Money Laundering), as well as IT policies and the employee handbook. Your commitment to these guidelines sets the standard for the entire team.
• This role offers a unique opportunity to contribute to a company that values innovation, collaboration, and kindness. You will be part of a dynamic, customer-focused environment where your contributions directly impact our mission to empower individuals through accessible and transparent financial solutions.
• The fully remote nature of this position offers flexibility, allowing you to work from a location that best suits your lifestyle, while still being an integral part of our connected and collaborative team. We encourage regular virtual engagement and team events to foster a strong sense of community, regardless of physical location.
• You will play a critical role in upholding Reprise Financial's core values: Pursuing Excellence, Making a Meaningful Impact, Committing to Innovation, Championing the Customer, Collaborating with Purpose, and Leading with Kindness. Your work directly supports our mission to simplify financial journeys and improve financial well-being for our customers.
• This position requires a strategic thinker with a strong analytical mindset, capable of translating complex regulatory requirements and operational data into practical, actionable strategies. You will be a key player in maintaining the integrity and reputation of Reprise Financial in a highly regulated industry.
• You will be empowered to drive successful compliance initiatives and programs, contributing to the continuous improvement of our operational frameworks and risk management strategies. Your ability to manage multiple time-sensitive priorities in a fast-paced setting will be essential for success.
• The role demands outstanding communication skills, enabling you to articulate complex compliance concepts clearly and concisely to diverse audiences, from front-line staff to senior executives.
• You will be a leader who fosters a positive and productive team environment, promoting professional growth and development among your direct reports. Your leadership presence and commitment to delivering high-quality, timely work will be highly valued.
• This is an opportunity to make a significant impact within a growing financial services company that is dedicated to ethical practices and customer empowerment. Your expertise will be crucial in navigating the evolving regulatory landscape and ensuring Reprise Financial remains a trusted partner for its customers.
• You will be instrumental in maintaining the highest ethical standards and an unwavering commitment to organizational compliance, which are foundational to Reprise Financial's success and reputation.

🎯 Requirements

• Bachelor's degree in Finance, Business Management, or a related field.
• Minimum of 5 years of relevant experience in a compliance-focused financial services environment.
• Proven managerial or team leadership experience in a compliance role.
• Strong understanding of financial industry regulations (e.g., UDAAP, BSA, AML) and their practical application.
• Demonstrated analytical, critical thinking, and decision-making skills.
• Exceptional organizational abilities with experience managing multiple priorities in a fast-paced setting.
• Outstanding written and verbal communication skills, with the ability to simplify complex concepts.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) program with a Safe Harbor Match (100% of the first 3% and 50% of the next 2%).
• Generous Paid Time Off (PTO) including accrued time off, company holidays, sick time, and 3 floating holidays.
• 12 weeks of Paid Parental Leave.
• Access to an Employee Assistance Program (EAP) for mental health and well-being support.
• Eligibility for a variable annual bonus based on company and individual performance.

Skills & Technologies

Remote

Degree Required

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Reprise Financial

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About Reprise Financial

Reprise Financial is a leading provider of comprehensive debt collection and accounts receivable management services. They specialize in recovering past-due accounts for a diverse range of industries, including healthcare, financial services, and government. Leveraging advanced technology and data analytics, Reprise focuses on ethical and compliant collection practices. Their approach emphasizes customer service and maintaining positive relationships with debtors while maximizing recovery rates for their clients. Reprise Financial is committed to delivering tailored solutions that meet the unique needs of each client, helping them improve cash flow and reduce financial risk through effective debt recovery strategies.

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