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Construction Project Operations Coordinator

Jukebox Health Inc.

Job Overview

Location

Worcester, MA

Job Type

Full-time

Full Job Description

📋 Description

• The Construction Project Operations Coordinator at Jukebox Health Inc. serves as the operational backbone for home modification projects, ensuring seamless execution from referral to completion while directly supporting the company’s mission to empower older adults and high-needs populations to live safer, healthier, more independent lives at home.
• This role is critical to maintaining project momentum, managing stakeholder communications, and upholding quality and compliance standards across a regional portfolio of home modification initiatives.
• Day-to-day responsibilities include owning end-to-end coordination of assigned home modification projects, tracking progress from authorization through installation and closeout, and driving timely completion by identifying and resolving delays or scope changes.
• The coordinator partners closely with the Regional Project Manager to prioritize workload, flag risks, and ensure projects stay on schedule and within scope, acting as a key liaison between internal teams and external service providers.
• They schedule and coordinate site visits, installations, and inspections with contractors and clients, proactively troubleshooting scheduling conflicts, vendor delays, or material shortages and escalating issues when necessary to prevent project stagnation.
• As a primary point of contact, the role involves clear, professional communication with clients and service providers via phone and email, setting and managing expectations around timelines, next steps, and any plan adjustments throughout the project lifecycle.
• The coordinator builds and maintains productive relationships with regional service providers, coordinating logistics and holding vendors accountable to agreed-upon timelines, quality standards, and safety protocols.
• All significant communications and interactions are documented in Salesforce to ensure traceability, accountability, and accurate reporting.
• In documentation and compliance, the role owns the accuracy and completeness of all required project paperwork, ensuring submissions meet program and payer requirements on time and without error.
• They conduct rigorous quality checks prior to submission to minimize rework, delays, or compliance risks, and actively contribute to process improvements that reduce administrative friction and increase operational efficiency.
• The role requires managing multiple active projects simultaneously with exceptional attention to detail, ensuring no task falls through the cracks in a fast-paced, remote-first environment.
• About the team and company: Jukebox Health is a venture-backed, fast-growing healthcare services company founded by experienced entrepreneurs, dedicated to making homes safer and more accessible through technology-enabled networks of clinicians, suppliers, and installers.
• The company partners with health plans nationwide to deliver personalized home modifications and environmental supports, combining clinical expertise with trusted trade professionals to improve outcomes for vulnerable populations.
• Employees join a mission-driven, remote-first culture that values trust, collaboration, and innovation, with regular team off-sites, monthly town halls, and a strong emphasis on work-life balance and personal growth.
• In this role, the person can develop deep expertise in healthcare-adjacent construction operations, gain mastery of Salesforce for project tracking, and build valuable experience in client-facing coordination within a regulated, high-impact industry.
• They will have the opportunity to contribute to scalable processes that improve access to home safety modifications, directly impacting the lives of older adults and individuals with disabilities while advancing their career in project operations, healthcare services, or accessible design.

🎯 Requirements

• 2+ years of experience in project coordination, construction management, field operations, or a closely related role
• Demonstrated experience coordinating with contractors, vendors, or subcontractors in a construction or trades environment
• Strong written and verbal communication skills, with the ability to communicate clearly and professionally to diverse audiences—including clients, field crews, and internal stakeholders
• Exceptional attention to detail and organizational skills; proven ability to manage multiple active projects simultaneously without dropping the ball on documentation or follow-through
• Comfort working in a remote, tech-enabled environment with proficiency in tools like Salesforce
• Ability and willingness to travel occasionally, including company onsites and periodic site visits within the assigned region

🏖️ Benefits

• Generous company-funding of health, vision, and dental plans
• HSA plans, Short and Long-Term Disability, Life and Personal Accident Insurance, and Hospital Insurance
• 401(k) immediately upon hire
• Unlimited PTO + 11 paid holidays
• $1000 stipend for work-from-home costs
• Frequent team off-sites and get-togethers around the country
• Collaborative team environment, monthly Townhalls, high trust culture, laptop and company swag upon hire

Skills & Technologies

Remote

$65k-75k

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Jukebox Health Inc.

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About Jukebox Health Inc.

Jukebox Health Inc. delivers home-based occupational therapy and aging-in-place services across the United States. The company evaluates older adults’ residences, recommends safety modifications, and coordinates installation of grab bars, ramps, lighting, and adaptive equipment. Its clinical team partners with health plans, employers, and hospital systems to reduce falls and support independent living. The platform combines remote assessments, member engagement, and a vetted provider network to streamline access to durable medical equipment and home safety interventions.

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