Consultant, Conversational Design

📋 Description

• • Shape the voice of tomorrow’s AI: As a Consultant, Conversational Design at NeuraFlash, you will be the creative force behind intelligent, human-centric chatbots, voice assistants, and Agentforce agents that serve millions of end-users across Fortune 500 clients. Your designs will turn complex business processes into effortless, empathetic conversations that feel natural, helpful, and on-brand.
• • Own the end-to-end design lifecycle: From stakeholder discovery workshops and user-journey mapping to conversation architecture, sample-dialogue writing, NLU model training, and post-launch optimization, you will shepherd every project from whiteboard to worldwide rollout. You’ll translate business goals, compliance constraints, and user needs into clear conversational blueprints that engineering teams can build with confidence.
• • Drive measurable business impact: Your conversational experiences will directly reduce contact-center costs, boost CSAT/NPS, increase sales conversion, and unlock new self-service channels. You’ll define success metrics, instrument analytics, and iterate relentlessly to exceed KPIs—turning creative vision into quantifiable ROI.
• • Collaborate across elite, cross-functional squads: You’ll partner daily with Salesforce architects, Amazon Connect engineers, data scientists, UX researchers, and customer success managers in an agile, remote-first environment. Your ability to speak both “human” and “technical” will bridge gaps, accelerate decisions, and ensure every handoff is seamless.
• • Champion conversational AI best practices: You’ll establish style guides, persona frameworks, error-handling patterns, and governance standards that scale across multiple clients and verticals. Internally, you’ll mentor junior designers and run brown-bag sessions to elevate NeuraFlash’s collective craft.
• • Innovate with cutting-edge platforms: Harness the full power of Salesforce Einstein Bots, Service Cloud Voice, Amazon Lex, Lambda, Contact Lens, and the new Agentforce suite to create multimodal experiences that span chat, voice, SMS, WhatsApp, and in-app messaging. You’ll experiment with generative AI, prompt engineering, and large-language-model orchestration to push the boundaries of what bots can do.
• • Consult as a strategic advisor: Beyond individual bots, you will help C-suite leaders envision conversational roadmaps, ROI models, and phased adoption strategies. Your storytelling skills will turn technical possibilities into compelling boardroom narratives that secure buy-in and long-term partnerships.
• • Stay relentlessly user-obsessed: Conduct user interviews, usability tests, and sentiment analysis to uncover pain points and opportunities. You’ll translate qualitative insights into data-driven design iterations that continuously surprise and delight end-users while respecting accessibility, inclusivity, and ethical AI principles.
• • Thrive in a remote-first culture: Work from anywhere while staying deeply connected through daily stand-ups, virtual whiteboards, and quarterly onsites. We prioritize outcomes over hours, trust over micromanagement, and celebrate wins loudly in Slack, Zoom, and VR happy hours.