Job Overview
Location
US NC Home Office
Job Type
Full-time
Category
Customer Support
Date Posted
March 27, 2026
Full Job Description
đź“‹ Description
- • As a Consumer Relations Representative 1 at The Goodyear Tire & Rubber Company, you will serve as a frontline advocate for customers, playing a critical role in shaping brand perception by resolving inquiries and complaints with empathy, accuracy, and compliance—directly influencing customer satisfaction, loyalty, and repurchase intent in a global tire leader.
- • You will handle inbound consumer interactions via phone, email, and written correspondence, providing timely and accurate information about Goodyear, Dunlop, and Kelly tire products and services while maintaining up-to-date product knowledge to ensure consistent, informed responses that reflect the company’s commitment to quality and safety.
- • You will adhere strictly to established Consumer Relations guidelines and quality standards, ensuring all resolutions meet or exceed internal compliance benchmarks, customer satisfaction metrics, and regulatory requirements, including Sarbanes-Oxley controls, while completing all mandatory training to maintain certification and proficiency.
- • You will document every customer interaction with precision in the company’s CRM and tracking systems, capturing verbatim feedback, issue categorization, and resolution details to support business intelligence initiatives, identify emerging product or service trends, and flag potential spikes requiring escalation to quality or engineering teams.
- • You will exercise authorized discretion to execute program-compliant resolutions, including approving refunds, rebates, or goodwill gestures up to $500, in strict alignment with Goodyear’s Consumer Relations policies, ensuring financial accountability and audit readiness while delivering fair and satisfactory outcomes.
- • You will proactively identify and escalate potential legal, regulatory, or media-sensitive situations—such as product safety concerns, recalls, or public relations risks—according to defined escalation protocols, helping protect the company’s reputation and ensuring timely, compliant responses.
- • You will collaborate within a dedicated Consumer Relations team that values continuous improvement, knowledge sharing, and customer-centric innovation, contributing to a culture where frontline insights drive product enhancements and service refinements across Goodyear’s global operations.
- • Through this role, you will develop deep expertise in consumer affairs within a Fortune 500 manufacturing leader, gaining transferable skills in conflict resolution, regulatory compliance, data-driven service improvement, and cross-functional communication—positioning you for advancement into senior consumer relations, quality assurance, or customer experience leadership roles.
🎯 Requirements
- • High School Diploma or equivalent (GED)
- • Four-year secondary (college/university) degree
- • ASE (Auto Service Excellence) certification
- • 1-2 years of previous contact center or related customer service experience (preferred)
- • Strong verbal and written communication skills
- • Effective problem-solving abilities
🏖️ Benefits
- • Comprehensive health, dental, and vision insurance plans
- • 401(k) retirement savings plan with company matching
- • Paid time off (PTO) including holidays, vacation, and sick leave
- • Employee discount on Goodyear, Dunlop, and Kelly tire products
- • Access to professional development and training programs
- • Tuition reimbursement for eligible continuing education
- • Employee Assistance Program (EAP) for mental health and wellness support
Skills & Technologies
Go
Onsite
About The Goodyear Tire & Rubber Company
Global tire and rubber manufacturer founded in 1898, headquartered in Akron, Ohio. Produces tires for passenger cars, commercial trucks, aircraft, agricultural equipment, and race cars. Offers related automotive maintenance and repair services through retail and commercial outlets worldwide.
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