Conversational AI Engineer

Loveholidays.com Ltd

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• Build and maintain conversational AI agents using Google Dialogflow CX and Vertex AI Agent Builder, contributing to dialogue flows, fulfillment logic, and agent configurations.
• Support the development of agentic workflows by designing multi-step, tool-using agents that reason and act across systems to resolve customer queries.
• Assist in building, testing, and iterating on agent capabilities using the Google Agent Development Kit (ADK) under the guidance of senior engineers.
• Analyse conversational data and real customer interaction patterns to identify user engagement trends and surface insights for improving the customer experience.
• Contribute to testing and quality assurance of conversational flows and agentic pipelines, identifying and resolving errors or unexpected behaviours.
• Assist in the analysis of performance metrics and conversational data to support continuous improvement of AI-driven customer interactions.
• Collaborate with Conversation Designers, product managers, and engineers to ensure technical implementations align with intended design and business objectives.
• Participate in team ceremonies including daily stand-ups, retrospectives, and planning sessions, clearly communicating progress and raising blockers.
• Stay current with developments in agentic AI, large language models (LLMs), and the broader conversational AI landscape, sharing learnings through team show-and-tells or internal channels.
• Apply software engineering best practices to develop and maintain scalable AI systems, including version control, documentation, and modular code design.
• Integrate AI agents with backend systems and external tools via REST APIs and webhooks to enable dynamic, context-aware responses.
• Work within a cloud-based environment, primarily on Google Cloud Platform, to deploy and monitor AI workflows using CI/CD practices.
• Contribute to the refinement of retrieval-augmented generation (RAG) pipelines and orchestration logic for LLM applications beyond basic API calls.
• Engage with team members to improve system reliability, accuracy, and scalability of AI-powered customer support across digital and contact centre channels.
• Learn and apply best practices in agent configuration, entity recognition, intent classification, and dialogue management within conversational platforms.
• Support the team’s mission to deliver intelligent, seamless, and scalable customer experiences as loveholidays expands its presence across Europe.

🎯 Requirements

• Foundational understanding of conversational AI concepts including intents, entities, dialogue management, and fulfillment
• Strong programming proficiency in Python, TypeScript, or another programming language with solid software engineering practices
• Experience building virtual agents on platforms such as Google Dialogflow CX, Vertex AI Agent Builder, Amazon Lex, or Rasa
• Strong awareness of REST APIs and webhooks for connecting AI agents to backend and external systems
• Familiarity with cloud deployment environments, preferably Google Cloud Platform, and CI/CD practices for AI workflows
• Willingness to learn and grow in agentic AI, LLM orchestration, and modern conversational AI technologies

🏖️ Benefits

• Company pension contributions at 5%
• Individualised training budget for professional development and skill advancement
• Discounted holidays for you, your family, and friends
• 25 days of holidays per annum plus 8 public holidays, increasing by 1 day every second year up to a maximum of 30 days
• Ability to buy and sell annual leave
• Cycle to work scheme, season ticket loan, and eye care vouchers

Skills & Technologies

Python

TypeScript

GCP

Git

REST

Data Science

Hybrid

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Loveholidays.com Ltd

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About Loveholidays.com Ltd

Loveholidays.com Ltd is a UK-based online travel agency offering package holidays, flights, and accommodation. It operates a digital platform that aggregates and sells travel products from airlines, hotel chains, and tour operators to consumers across Europe. The company focuses on flexible booking options and competitive pricing.

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