Job Overview
Location
Remote Location (Recruiting - Job Posting Use Only)
Job Type
Full-time
Category
Sales
Date Posted
April 7, 2026
Full Job Description
đź“‹ Description
- • As a Conversion Associate I at Navient, you will play an essential role in supporting prospective clients through the loan application process by proactively engaging, educating, and following up to drive completed loan applications, directly contributing to customer acquisition and revenue growth.
- • Day to day, you will manage high-volume inbound client contacts via phone and email, initiate proactive outreach through multiple channels, serve as a frontline representative providing education and application guidance, utilize CRM tools to document interactions and track progress, and collaborate with teammates to refine scripts and outreach strategies while meeting activity and conversion benchmarks.
- • You will be part of the SLO Operations team under the guidance of the SLO Operations Manager, working within Navient Solutions LLC, a company focused on supporting clients through the lending lifecycle with a commitment to compliance, customer experience, and employee development.
- • In this role, you will build foundational consultative sales, compliance, and customer engagement skills, receive coaching and support for performance improvement, and gain experience in high-volume, metrics-driven environments that prepare you for progression into advanced sales or client support roles within the organization.
🎯 Requirements
- • High School Diploma/ GED/ equivalent.
- • 2+ years of customer service, sales, call center, or client support experience.
- • Strong verbal and written communication skills.
- • Ability to learn new systems, scripts, and processes quickly.
- • Experience handling inbound phone and email communications in a fast-paced, performance-driven environment.
- • Exposure to CRM tools (Zendesk or similar) – preferred.
- • Financial services, lending, or student loan familiarity – preferred.
🏖️ Benefits
- • Company-funded HSA contributions.
- • Automatic 401(k) enrollment with a dollar-for-dollar match up to 5%.
- • Access to paid parental leave, fertility and family-building support.
- • Virtual health and wellness resources.
- • Investment in employee wellbeing, financial security, and long-term confidence.
Skills & Technologies
About Navient Corporation
Navient Corporation is a U.S. loan management, servicing, and asset recovery company that originated from the 2014 separation of Sallie Mae. It services federal and private education loans for millions of borrowers, provides business processing solutions to government and healthcare clients, and engages in portfolio purchasing and collection activities. The company is headquartered in Wilmington, Delaware, and operates under federal and state regulatory oversight. Navient supports loan repayment through customer service, payment processing, and default prevention programs, leveraging data analytics and technology platforms to manage its portfolio.
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