Job Overview
Location
Remote USA
Job Type
Full-time
Category
Operations
Date Posted
April 12, 2026
Full Job Description
đź“‹ Description
- • The CoOp/CEMA Team Lead provides guidance and expertise to a team of Specialists and Administrators focused on CoOp and CEMA loans, handling loan-level escalations and inquiries to ensure timely resolution of exceptions and missing trailing documents.
- • Day-to-day responsibilities include monitoring and directing incoming mail and email for intake, scanning, and shipping; pulling reports from the LOS system to identify outstanding documents; overseeing team management including employee development, performance coaching, and approving timesheets and time-off requests; serving as the first-level escalation point for general questions and file reviews; assisting with onboarding and training of new hires; providing loan status updates to management and executive leadership; ensuring monthly production goals are met; and ensuring investor guidelines are followed to avoid late delivery fees.
- • CrossCountry Mortgage (CCM) is the nation’s number one distributed retail mortgage lender with over 7,000 employees operating over 700 branches across all 50 states, D.C., and Puerto Rico. The company has been recognized ten times on the Inc. 5000 list of fastest-growing private businesses and is known for its standout culture, entrepreneurial spirit, and commitment to employee engagement and transparency.
- • In this role, the individual can develop leadership and team management skills, deepen expertise in mortgage loan documentation and investor requirements, gain proficiency in Ellie Mae Encompass 360, and contribute to operational excellence while supporting career growth within a rapidly expanding, award-winning organization.
🎯 Requirements
- • High School Diploma or equivalent
- • Experience with title work, preferred
- • Knowledge of Ellie Mae Encompass 360 loan origination software
- • Knowledge of mortgage loan documentation, preferred
- • Excellent customer service and communication skills
- • Detail oriented with advanced organizational skills
- • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- • Requires standing for extended periods and lifting up to 25 lbs
🏖️ Benefits
- • Competitive compensation plan
- • Robust benefits package including medical, dental, and vision
- • 401K retirement plan
- • Company-provided short-term disability
- • Employee assistance program
- • Wellness program
Skills & Technologies
About CrossCountry Mortgage, LLC
CrossCountry Mortgage is a national retail mortgage lender headquartered in Brecksville, Ohio. Licensed in all 50 states, it originates and funds conventional, FHA, VA, USDA, jumbo and specialty loan products for purchase and refinance transactions through its network of retail branches, wholesale and correspondent channels. Founded in 2003, the company operates as a direct lender and employs loan officers, processors and underwriters to provide end-to-end mortgage services to consumers, real estate professionals and builders.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
25 days ago
Tire's Easy, LLC
11 days ago
