Job Overview
Location
Remote USA
Job Type
Full-time
Category
Operations
Date Posted
May 2, 2026
Full Job Description
đź“‹ Description
- • The Corporate Production Manager provides high-level support to branch employees across all company systems, with a focus on Encompass LOS, serving as a key resource for Loan Officers, Processors, Underwriters, and other branch staff to ensure smooth loan operations through expert troubleshooting and problem resolution.
- • Day-to-day responsibilities include delivering support via internal ticketing, calls, emails, and Microsoft Teams; managing the Loan Support Queue; providing hands-on guidance for Encompass and third-party systems; developing tailored action plans for assigned branches; supporting system deployment projects; coordinating cross-functional training; maintaining compliance with federal, state, and agency regulations; updating internal documentation; and mentoring team members to foster a collaborative environment.
- • CrossCountry Mortgage (CCM) is the nation’s number one distributed retail mortgage lender with over 7,000 employees, 700+ branches, and operations across all 50 states, D.C., and Puerto Rico. Recognized ten times on the Inc. 5000 list, CCM fosters an entrepreneurial, transparent, and supportive culture where employees are empowered to grow and contribute to company success.
- • In this role, the individual will deepen expertise in mortgage lending systems, regulatory compliance (including TRID, FNMA, FHLMC, FHA, VA), and loan operations while developing leadership, training, and analytical skills. They will gain experience in process improvement, cross-functional collaboration, and system optimization within a high-growth, award-winning organization committed to employee development and inclusion.
🎯 Requirements
- • 2+ years of loan processing experience in a mortgage operations environment
- • 2+ years of hands-on experience with Encompass LOS, including deep understanding of its functionality, workflows, and troubleshooting
- • Working knowledge of mortgage industry processes, disclosures, loan documentation, and applicable regulatory guidelines (including TRID, FNMA, FHLMC, FHA, VA)
- • Excellent communication skills to convey technical solutions to non-technical users
- • Detail-oriented, organized, and capable of working independently while contributing to a team environment
- • Advanced team building, organization, and leadership skills
🏖️ Benefits
- • Competitive compensation plan with annual salary range of $70,000 - $75,000
- • Robust benefits package including medical, dental, vision, and 401K
- • Company-provided short-term disability, employee assistance program, and wellness program
- • Opportunities for growth within a culture recognized for employee engagement and success
- • Support from all departments and total transparency from leadership
- • Exposure to national-scale mortgage operations across 700+ branches and all 50 states
Skills & Technologies
About CrossCountry Mortgage, LLC
CrossCountry Mortgage is a national retail mortgage lender headquartered in Brecksville, Ohio. Licensed in all 50 states, it originates and funds conventional, FHA, VA, USDA, jumbo and specialty loan products for purchase and refinance transactions through its network of retail branches, wholesale and correspondent channels. Founded in 2003, the company operates as a direct lender and employs loan officers, processors and underwriters to provide end-to-end mortgage services to consumers, real estate professionals and builders.
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