Country Manager - UK

Lyrebirdhealth

Job Overview

Location

United Kingdom

Job Type

Full-time

Full Job Description

📋 Description

• Lyrebird Health is seeking a dynamic and experienced Country Manager to spearhead our operations and growth within the United Kingdom. This pivotal role offers the unique opportunity to take full ownership of the UK business, from strategic planning to day-to-day execution, ensuring the seamless scaling of our innovative healthcare solutions across the National Health Service (NHS).
• As the Country Manager, you will be instrumental in guaranteeing that every NHS trust we partner with receives an exceptional and consistently repeatable experience. This is a senior, hands-on position designed for a seasoned NHS operator who possesses a proven track record of building and scaling healthcare delivery operations and is eager for genuine, end-to-end ownership rather than a confined functional responsibility.
• Lyrebird Health has already achieved significant traction within the NHS and is experiencing robust commercial momentum in the UK. As our adoption rates continue to climb, we are strategically investing ahead of this growth curve to ensure that our delivery quality, customer experience, and operational discipline not only keep pace with demand but also set new industry benchmarks.
• Your primary responsibility will be to architect and implement the 'operating system' for the UK business. This encompasses defining and refining our processes for running successful pilots, executing large-scale rollouts, meticulously managing customer relationships, and upholding rigorous standards for both Lyrebird Health and our valued customers.
• The ultimate objective is clear and ambitious: to transform every trust we collaborate with into a long-term, loyal partner and a glowing reference customer. This requires a deep understanding of the NHS landscape, a commitment to operational excellence, and a passion for driving meaningful change in healthcare delivery.
• You will be responsible for developing and implementing comprehensive strategies to expand Lyrebird's presence and impact across the UK healthcare sector. This includes identifying new market opportunities, forging strategic partnerships, and driving revenue growth.
• A key aspect of the role involves leading and mentoring a high-performing team, fostering a culture of collaboration, innovation, and accountability. You will empower your team to deliver outstanding results and contribute to the overall success of the UK business.
• You will oversee the entire lifecycle of customer engagement, from initial contact and onboarding to ongoing support and relationship management. Building strong, trust-based relationships with key stakeholders within NHS trusts will be paramount.
• This role demands a proactive approach to problem-solving, anticipating potential challenges, and developing effective solutions to ensure smooth operations and customer satisfaction.
• You will be the primary point of contact for all UK-based operations, liaising with headquarters to ensure alignment with global strategies while adapting them to the specific needs of the UK market.
• You will be responsible for financial oversight, including budgeting, forecasting, and P&L management for the UK operations, ensuring profitability and sustainable growth.
• Driving continuous improvement initiatives across all facets of the UK business will be essential, leveraging data and feedback to optimize processes and enhance service delivery.
• You will champion Lyrebird Health's mission and values, ensuring they are embedded in all UK operations and reflected in the team's conduct and customer interactions.
• About Lyrebird Health: We are dedicated to transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks. Thousands of clinicians across numerous disciplines rely on Lyrebird daily. They trust us to provide a fast, reliable, and secure experience, even in high-stakes clinical environments. We hold this responsibility in the highest regard and build our company around earning and maintaining that trust.
• If you are energized by the prospect of owning and scaling a mission-critical NHS business, possess a deep understanding of the UK healthcare ecosystem, and are driven by a desire to make a tangible impact, we encourage you to apply.

🎯 Requirements

• Proven experience in a senior leadership role within the UK healthcare sector, specifically with deep operational knowledge of the NHS.
• Demonstrated success in building and scaling healthcare delivery operations, ideally within a technology or service-based healthcare company.
• Strong understanding of the NHS procurement processes, clinical workflows, and stakeholder management within trusts.
• Excellent strategic thinking, business development, and P&L management skills.
• Ability to build, lead, and motivate high-performing teams in a fast-paced environment.

🏖️ Benefits

• Opportunity to own and shape the UK business strategy and operations for a rapidly growing health tech company.
• Competitive salary and performance-based bonus structure.
• Comprehensive health and wellness benefits package.
• Generous paid time off and flexible working arrangements.

Skills & Technologies

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Lyrebirdhealth

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About Lyrebirdhealth

Lyrebirdhealth is a digital health company focused on improving the efficiency and accuracy of clinical documentation. They offer an AI-powered platform that listens to patient-clinician conversations and automatically generates comprehensive clinical notes. This technology aims to reduce the administrative burden on healthcare professionals, allowing them to spend more time with patients and less time on paperwork. Their solution integrates seamlessly into existing workflows, providing real-time transcription and summarization. By leveraging advanced speech recognition and natural language processing, Lyrebirdhealth seeks to enhance the quality of care and streamline healthcare operations. The company is dedicated to transforming the way medical records are created and managed.

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