Job Overview
Location
San Francisco
Job Type
Full-time
Category
Finance
Date Posted
June 19, 2026
Full Job Description
đź“‹ Description
- • The Credit and Collections Lead will own the strategy and execution framework for customer credit reviews, collections performance, receivables recovery, and complex AR escalations, helping OpenAI extend credit responsibly, improve cash-flow predictability, reduce aging and bad-debt exposure, and maintain a high-quality customer experience across a diverse and rapidly evolving customer portfolio.
- • Day to day, the role involves setting strategic direction for credit and collections, owning and improving the credit-risk framework, driving collections performance, leading resolution of complex customer escalations, defining and executing AI and automation roadmaps, partnering with cross-functional teams to design scalable workflows, developing policies and controls, supporting reserve and write-off recommendations, and developing reporting routines for AR visibility and accountability.
- • The role sits within OpenAI Finance’s Order to Cash (OTC) team, which oversees the complete flow of commercial transactions from order intake through billing, collections, and cash application, ensuring accuracy, compliance, and operational excellence in support of OpenAI’s mission to ensure artificial general intelligence benefits all of humanity.
- • The person in this role will learn and achieve expertise in scaling global AR operations, integrating AI and automation into credit and collections, influencing senior stakeholders, shaping an intelligent and scalable operating model, and gaining deep exposure to enterprise billing models, cross-functional finance systems, and high-growth financial operations at a leading AI company.
🎯 Requirements
- • 10+ years of experience in credit, collections, accounts receivable, or broader Order to Cash operations, with a track record of improving performance in a complex, high-growth environment
- • Strong understanding of commercial credit risk, collections strategy, AR aging, DSO management, reserves, write-offs, dispute resolution, and cash application processes
- • Experience developing or refining credit policies, payment-term guidelines, escalation frameworks, and approval processes for new and existing customers
- • Demonstrated ability to manage complex and high-value customer escalations while balancing financial risk, commercial priorities, and customer experience
- • Experience supporting enterprise customers and multiple revenue models, including subscription, usage-based, or hybrid billing arrangements
- • A track record of using data, automation, and AI-enabled workflows to improve prioritization, efficiency, coverage, or decision quality across credit and collections processes
- • Experience partnering cross-functionally with Sales, Deal Desk, Customer Success, Legal, Accounting, Billing Operations, Finance Systems, and technical teams
- • Strong analytical, communication, and leadership skills, with the ability to influence senior stakeholders, guide internal and external teams, and translate AR trends into clear recommendations and actions
Skills & Technologies
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About OpenAI, Inc.
OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.
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