Customer Account Manager, Sr

📋 Description

• • As a Senior Customer Account Manager at Epicor Software Corporation, you will be at the forefront of nurturing and expanding our relationships with existing clients, playing a pivotal role in their continued success and our company's growth.
• • This senior-level position is instrumental in driving sales efforts within your assigned customer base, focusing on retaining and growing revenue through strategic account management and proactive engagement.
• • You will be entrusted with the critical responsibility of managing sales forecasting for your accounts, ensuring accuracy and providing valuable insights to the sales leadership team.
• • A key aspect of your role will involve meticulous account planning, developing comprehensive strategies to understand customer needs, identify opportunities for upselling and cross-selling, and ultimately maximize customer lifetime value.
• • You will actively participate in the development and presentation of compelling solutions, tailoring Epicor's offerings to meet the unique business challenges and objectives of each client.
• • This role extends beyond individual contribution; you will serve as a mentor and coach to other Customer Account Managers (CAMs), sharing your expertise and best practices to ensure consistent, high standards of service delivery across the team.
• • Your primary objective will be the attainment of monthly, quarterly, and annual sales quotas, a target you will achieve through a combination of strategic planning, proactive outreach, and exceptional customer relationship management.
• • You will be expected to consistently meet weekly pipeline creation goals, ensuring a robust and healthy sales funnel for future opportunities.
• • A significant part of your daily activity will involve placing outbound calls to follow up on product and service inquiries, proactively recommending appropriate Epicor solutions that align with customer requirements and business value.
• • You will be adept at providing customers with detailed quotes, Return on Investment (ROI) analyses, and persuasive proposals, clearly articulating the business value and benefits of Epicor's software and services.
• • Building and maintaining strong, long-term relationships with key stakeholders and leadership teams within your customer base is paramount, fostering a partnership approach that leads to deep customer loyalty and advocacy.
• • Developing referenceability within the existing install base will be a key performance indicator, leveraging satisfied customers to support new business acquisition.
• • You will collaborate effectively with various internal Epicor teams, including sales, support, and product specialists, to ensure a seamless and positive customer experience and to drive successful sales outcomes.
• • Territory planning will be a core responsibility, requiring you to analyze market trends, customer segments, and competitive landscapes to optimize your sales approach.
• • You will be empowered to generate new leads through innovative social selling techniques and by leveraging your professional network, demonstrating a proactive and entrepreneurial spirit.
• • Following up diligently on company-generated leads within your territory will be essential to convert interest into tangible business opportunities.
• • While this is a remote role, some travel will be expected to support sales efforts, attend customer meetings, and engage in team events, underscoring the importance of face-to-face interaction in building strong client relationships.
• • This role offers a unique opportunity to contribute to Epicor's mission of helping businesses stay future-ready by connecting people, processes, and technology, making a tangible impact on the success of our clients and the broader business landscape.
• • You will be instrumental in driving customer satisfaction and loyalty, ensuring that clients derive maximum value from their investment in Epicor solutions.
• • By understanding the specific use cases and business value for each customer, you will position Epicor as a strategic partner, not just a software vendor.
• • Your ability to coach and mentor will foster a culture of excellence within the account management team, promoting continuous learning and professional development.
• • Ultimately, you will be a key driver of revenue growth and customer retention, contributing directly to Epicor's overall business objectives and market leadership.