Customer Care Advocate

📋 Description

• • Customer Care Advocate at iRhythm Technologies, Inc. serves as front-line support in a high-volume inbound Contact Center, assisting patients and providers with professionalism, adaptability, and strong communication in a fast-paced, collaborative environment.
• • Day-to-day responsibilities include providing empathetic, personalized support to patients and providers, verifying insurance, investigating benefits coverage, estimating out-of-pocket costs, discussing payment options, troubleshooting product and service issues, acting as a liaison between patients and iRhythm, making outbound calls, responding to inquiries, managing tickets and emails, documenting interactions in Salesforce, maintaining patient and insurance records, participating in virtual meetings and training, ensuring compliance with FDA and HIPAA regulations, meeting productivity and quality metrics, and supporting other teams during peak periods through cross-training.
• • iRhythm Technologies is a leading digital healthcare company shaping the future of cardiac health by creating trusted solutions that detect, predict, and prevent disease using wearable biosensors, cloud-based data analytics, and proprietary algorithms to turn millions of heartbeats into clinically actionable information, with a mission to deliver better data, better insights, and better health for all.
• • In this role, you will develop strong communication and problem-solving skills, gain experience in healthcare customer service and regulatory compliance (HIPAA, FDA), build proficiency in Salesforce and Microsoft Office, enhance emotional intelligence and adaptability in a fast-paced environment, and grow your career in a mission-driven organization that values innovation, collaboration, and patient-first thinking.