Job Overview
Location
Remote - US
Job Type
Full-time
Category
Customer Support
Date Posted
May 5, 2026
Full Job Description
📋 Description
- • The Customer Care Advocate serves as front-line support in a high-volume, inbound Contact Center, assisting patients and providers with professionalism, adaptability, and strong communication in a fast-paced, collaborative environment.
- • Day-to-day responsibilities include providing empathetic, personalized support to patients and providers, verifying insurance, investigating benefits coverage, estimating out-of-pocket costs, discussing payment options, troubleshooting product and service issues, acting as a liaison between patients and iRhythm, documenting interactions in Salesforce, making outbound calls, responding to inquiries via tickets/email, maintaining patient and insurance records, participating in virtual meetings and training, ensuring compliance with FDA and HIPAA regulations, meeting productivity and quality metrics, and supporting other teams during peak periods through cross-training.
- • iRhythm Technologies, Inc. is a leading digital healthcare company shaping a future where everyone, everywhere can access the best possible cardiac health solutions through wearable biosensors, cloud-based data analytics, and proprietary algorithms that turn millions of heartbeats into clinically actionable information, driven by a mission to put patients first and improve lives.
- • In this role, you will develop expertise in healthcare customer service, regulatory compliance (HIPAA, FDA), CRM systems (especially Salesforce), insurance verification, and patient advocacy while building communication, problem-solving, and emotional intelligence skills in a mission-driven, fast-paced environment that values innovation and patient impact.
🎯 Requirements
- • High school diploma or equivalent
- • 2–3+ years of customer service experience in a high-volume environment (Contact Center or 60+ activities/day)
- • Strong communication skills—clear, empathetic, and proactive (verbal and written)
- • Experience using Microsoft Office tools (Outlook required; Word, Excel, PowerPoint preferred)
- • Typing speed of 40+ WPM and confident system navigation
- • Ability to handle sensitive information and stressful situations calmly and professionally
- • Flexibility to adapt quickly in a growth-driven, fast-paced environment
- • Experience in healthcare, medical devices, or patient-focused environments (non-insurance based) (preferred)
- • Background in health insurance, benefits investigation, reimbursement, or financial counseling (preferred)
- • Experience with CRM software; Salesforce strongly preferred (preferred)
Skills & Technologies
About iRhythm Technologies, Inc.
iRhythm Technologies, Inc. provides FDA-cleared cardiac monitoring solutions that use wearable biosensor technology and cloud-based data analytics to detect arrhythmias. The Zio patch records continuous ECG for up to 14 days, while proprietary algorithms analyze millions of heartbeat data points to generate clinical reports for physicians. The company serves hospitals, clinics, and healthcare systems aiming to improve diagnostic accuracy and reduce stroke risk associated with undiagnosed atrial fibrillation.
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