Job Overview
Location
Paris
Job Type
Full-time
Category
Customer Support
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • As a Customer Care Operations Intern at Maki People SAS, you will serve as a key point of contact for recruiters and candidates, helping to build trusting relationships and ensure a seamless experience with the company’s AI-powered HR platform.
- • Your day-to-day responsibilities will include solving complex customer and candidate tickets escalated from the outsourcing provider, analyzing customer interaction data using Excel to identify trends and improve service, creating and refining Help Centre articles that reflect the brand’s tone of voice, and communicating daily with internal teams and external collaborators such as the outsourcing partner.
- • You will join a small, dynamic Customer Care team led by Solène and Roisin, working alongside outsourced agents to deliver exceptional support in an innovative HR tech environment focused on building AI-driven customer support agents.
- • This role offers the opportunity to make a real impact, grow your career in problem-solving, process design, innovation, and client management, and develop skills in data analysis, technical writing, and cross-functional collaboration within a fast-paced, mission-driven startup.
🎯 Requirements
- • Strong passion for AI and HR tech
- • Strong analytical mindset – able to interpret data and make strategic decisions
- • Proactive & innovative – excited to tackle challenges with creative solutions
- • Exceptional customer service & communication skills – able to build strong relationships
- • Excellent writing skills
- • Proficiency with Google Sheets and/or Excel
- • Ability to thrive in a fast-paced environment
- • Either native French or English speaker with C1 proficiency in the other language
🏖️ Benefits
- • Competitive intern salary
- • Flexible working policy (hybrid, full-remote if permitted by school)
- • Lunch card with a dedicated monthly budget
- • Team socials (weekly lunch & drinks, quarterly MakiDays)
- • Morning offices located in Silicon IX, if based in Paris
- • Supportive working environment
Skills & Technologies
Express
Junior
Remote
About Maki People SAS
Paris-based Maki People is a SaaS company that provides pre-hiring assessment software for recruiters. Its platform offers psychometric, cognitive and role-specific tests that can be built and customized without code, aiming to reduce unconscious bias and shorten time-to-hire. Founded in 2021, the company serves mid-market and enterprise clients across Europe and North America.
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