Job Overview
Location
Home Office (Philippines)
Job Type
Full-time
Category
Customer Support
Date Posted
May 6, 2026
Full Job Description
📋 Description
- • Customer Care Representative at Delinea Inc. provides first-line post-sale support via email, phone, chat, and CRM to help customers resolve technical issues related to identity security solutions.
- • Day-to-day responsibilities include initial case triage, developing resolution plans, following escalation workflows, and maintaining concise, professional customer interactions while ensuring accountability and attention to detail.
- • Delinea is a global leader in identity security, offering a cloud-native platform that secures human and machine identities with AI-powered intelligence, serving large enterprises with a focus on innovation, integrity, and operational excellence.
- • In this role, you will build foundational technical support skills, gain exposure to enterprise security technologies, and grow within a values-driven culture that emphasizes trust, ownership, nimbleness, and global collaboration.
🎯 Requirements
- • Ability to review customer cases and devise efficient resolution paths
- • Trustworthy, self-motivated, and reliable with strong accountability and transparency
- • Desire to work in a dynamic and challenging environment with great attention to detail
- • Organized and methodological approach to work
- • Willingness to commute to the office in Taguig City 3 days per week
- • Entry-level candidate with motivation to learn modern technologies and solve technical questions
🏖️ Benefits
- • Competitive salaries and meaningful bonus program
- • Excellent benefits including healthcare insurance and pension/retirement matching
- • Comprehensive life insurance and employee assistance program
- • Time off plans and paid company holidays
- • Opportunity to work with a passionate, global team focused on making the world safer
- • Culture of innovation, respect, fairness, and career progression
Skills & Technologies
About Delinea Inc.
Delinea Inc. provides privileged access management software that secures identities, credentials, and secrets for enterprises. Its cloud-native platform unifies password vaulting, remote access, least-privilege elevation, secrets management for DevOps, and continuous monitoring. Designed to replace legacy PAM tools, the solutions enforce zero-trust principles, automate compliance reporting, and integrate with existing identity and security stacks. Customers span financial services, healthcare, government, and technology sectors seeking to reduce attack surfaces across hybrid and multi-cloud environments.
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