Job Overview
Location
Prague, Czech Republic (Headoffice)
Job Type
Full-time
Category
Customer Support
Date Posted
May 3, 2026
Full Job Description
đź“‹ Description
- • As a Customer Care Specialist at Rohlik Group SE, you will represent a brand known for exceptional customer service and help set the standard every day by being on the front line of customer experience.
- • You will communicate with customers through email, phone, and chat (inbound and outbound), resolve requests such as delivery time/address changes, item modifications, or contact detail updates, and help customers when something goes wrong — including late orders, delivery issues, and complaints.
- • You will join a team that supports each other and takes pride in doing things properly, working closely with other teams like Logistics and Procurement to solve problems fast and coordinate with couriers to support successful and timely deliveries.
- • You will grow as fast as Rohlik does, gaining experience in real-world problem-solving, capturing customer feedback to improve service, and using your authority to compensate complaints with credits within defined limits — all while contributing to a positive team atmosphere.
🎯 Requirements
- • Experience from customer service or customer-facing roles
- • German is a must (advanced level) — written and spoken
- • English at least B2 level — written and spoken
- • Czech/Slovak is preferred / strong advantage (written and spoken)
- • Strong communication skills and a naturally customer-oriented approach
- • Stress resilience and the ability to handle conflict situations calmly
- • Quick learner, comfortable with basic tools (Google Workspace)
- • Willingness to work in shifts is required, the role may include work on weekends
🏖️ Benefits
- • Fair reward - You’ll get a strong fixed salary. Great work is rewarded clearly and fairly.
- • Good food every day - You’ll enjoy a free lunch every day and fresh fruit & veggies in the office.
- • Life, not just work - Hybrid setup: After onboarding (typically 1–2 months), home office is possible — often 3–4 days per week, depending on shift coverage and operational needs. And unlimited paid vacation based on trust.
- • Personal growth - You’ll grow as fast as Rohlik does. Every challenge is a chance to learn and make an impact.
- • Real impact - What you do here matters. You’ll see your work changing how people eat and live — from day one.
- • Recognition among colleagues - Your effort won’t go unnoticed. You can recognise others (and be recognised) through peer credits to use in our internal cafeteria.
- • Xtra membership - You’ll get free Xtra membership and 10% cashback on everything you buy on Rohlik.cz.
- • Sport & wellbeing - You’ll stay active with company sports challenges or a subsidised Multisport card.
- • A team that sticks together - You’ll work with people who move fast, support each other and celebrate wins together.
Skills & Technologies
About Rohlik Group SE
Rohlik Group is a European technology leader focused on revolutionizing the e-grocery sector. Rohlik provides customers with fast delivery, often within 60 minutes or specified 15-minute windows, and a wide selection of over 17,000 items. The company focuses on meeting the daily and weekly grocery needs of families in Europe with a broad assortment that includes private label brands, locally sourced goods, and international brands. Rohlik Group operates in multiple countries, including the Czech Republic, Hungary, Austria, and Germany. Rohlik boasts a world-class Net Promoter Score of 70% across all countries.
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