Job Overview
Location
Ohio WFH
Job Type
Full-time
Category
Customer Support
Date Posted
May 22, 2026
Full Job Description
📋 Description
- • The Customer Care Specialist I assists members/beneficiaries or providers with routine service inquiries, playing a vital role in ensuring timely and accurate support for healthcare-related questions.
- • Day-to-day responsibilities include resolving routine service inquiries such as claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements; researching and following up on open/pending issues; maintaining accurate documentation of all telephone and written communications; and acting as a mentor to new hire employees.
- • CareSource is a managed care organization dedicated to improving the health and well-being of its members through accessible, quality healthcare services, with a strong commitment to compliance, customer satisfaction, and employee development.
- • In this role, the individual will develop strong customer service and problem-solving skills, gain in-depth knowledge of healthcare processes and regulations, enhance communication and documentation abilities, and build experience in a fast-paced, team-oriented environment while contributing to member and provider satisfaction.
🎯 Requirements
- • High School Diploma or equivalent is required
- • Two (2) years customer service experience is preferred
- • Customer Service experience in a call center is preferred
- • Typing speed of 35 words per minute (WPM)
- • Computer proficiency with knowledge and experience in a Windows environment
- • Strong written and communication skills
🏖️ Benefits
- • Compensation range of $35,900.00 - $57,300.00 annually
- • Opportunity to qualify for a bonus tied to company and individual performance
- • Substantial and comprehensive total rewards package focused on employee well-being
- • Hourly compensation type
- • Predictable and reliable attendance schedule
- • General office environment with option to work from home (Ohio-based)
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About CareSource Management Group Company
CareSource is a nonprofit, multi-state managed care organization headquartered in Dayton, Ohio. Founded in 1989, it administers Medicaid, Medicare Advantage, and Marketplace health plans serving over two million members in Ohio, Kentucky, Indiana, West Virginia, and Georgia. The company focuses on improving health outcomes for low-income and vulnerable populations through integrated care management, behavioral health services, and social determinants programs.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
2 hours ago
2 months ago
Metaverse Mod Squad, Inc.
1 month ago