Job Overview
Location
Prague, Czech Republic (Headoffice)
Job Type
Full-time
Category
Customer Success
Date Posted
May 6, 2026
Full Job Description
📋 Description
- • As a Customer Care Specialist (German), you will be on the frontline of Rohlik Group’s renowned customer experience, helping shape a love brand known for speed, humanity, and genuine care.
- • Day to day, you will assist customers via phone, email, and chat — handling both inbound and outbound communication, resolving complex issues such as delivery changes, address updates, item modifications, delayed orders, and complaints, while coordinating with couriers and internal teams to ensure timely and successful deliveries.
- • You will join a collaborative team in Prague’s head office that values doing things properly, supports one another, and takes pride in delivering real solutions — not just reading scripts — in a hybrid work model allowing 3–4 days of home office after onboarding.
- • In this role, you will develop strong problem-solving and communication skills, gain deep insight into e-commerce logistics and customer experience, contribute to service improvements through feedback sharing, and grow personally and professionally alongside a fast-scaling company where your work has real impact on how people live and eat.
🎯 Requirements
- • Experience in customer service or another customer-facing role
- • Advanced proficiency in German (written and spoken) — required
- • Proficiency in Czech or Slovak — required
- • Strong communication skills and a naturally customer-oriented approach
- • Ability to remain calm under stress and handle conflict situations effectively
- • Willingness to work shifts, including weekends
🏖️ Benefits
- • Attractive fixed salary with no bonus politics — fair and transparent compensation
- • Free daily lunch, fresh fruit and vegetables in the office
- • Hybrid work model: 3 days in office, 2 days home office after onboarding
- • Unlimited paid time off based on trust
- • Free Xtra membership and 10% cashback on all Rohlik.cz purchases
- • Access to company sports challenges or subsidized Multisport card
- • Peer recognition program with internal 'café' credits
- • Opportunities for personal growth and real impact on customer experience
Skills & Technologies
About Rohlik Group SE
Rohlik Group is a European technology leader focused on revolutionizing the e-grocery sector. Rohlik provides customers with fast delivery, often within 60 minutes or specified 15-minute windows, and a wide selection of over 17,000 items. The company focuses on meeting the daily and weekly grocery needs of families in Europe with a broad assortment that includes private label brands, locally sourced goods, and international brands. Rohlik Group operates in multiple countries, including the Czech Republic, Hungary, Austria, and Germany. Rohlik boasts a world-class Net Promoter Score of 70% across all countries.
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