Job Overview
Location
Palo Alto, California; San Francisco, California
Job Type
Full-time
Category
Engineering
Date Posted
April 5, 2026
Full Job Description
đź“‹ Description
- • As a Customer Centric Engineer at Workato, you will serve as the highest technical escalation layer for critical customer issues, bridging Product Engineering and Success/Support teams to ensure seamless resolution and long-term product improvements.
- • Your day-to-day responsibilities include owning end-to-end technical escalations—from root cause analysis using deep system access and code-level debugging to implementing fixes, building internal diagnostic tools, and mentoring support engineers—while leveraging AI to accelerate resolution and improve support efficiency.
- • You will work within Workato’s innovative, trust-oriented culture that values ownership, collaboration, and continuous improvement, contributing to a platform trusted by 400,000+ global customers to streamline operations through AI-powered enterprise orchestration.
- • This role offers the opportunity to deepen expertise in distributed systems, SaaS architectures, and AI-enhanced troubleshooting while driving measurable impact on customer satisfaction, product reliability, and team capability through knowledge sharing and process innovation.
🎯 Requirements
- • Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Information Systems, or equivalent experience
- • 3+ years of hands-on software engineering experience, including experience in a customer-facing or escalation engineering role
- • Strong proficiency in Ruby (our team’s core language)
- • Strong understanding of network protocols and distributed systems
- • Experience working in SaaS environments and with cloud infrastructure
- • Experience working with relational databases (e.g., PostgreSQL) and NoSQL data stores
🏖️ Benefits
- • Flexible, trust-oriented culture that empowers employees to take full ownership of their roles
- • Opportunity to work on AI-powered initiatives that enhance support workflows, tooling, and troubleshooting processes
- • Access to a vibrant and dynamic work environment with comprehensive benefits supporting work-life balance
- • Recognition as a leader in enterprise orchestration, trusted by 400,000+ global customers and honored by industry leaders like Forbes, Gartner, and Quartz
- • Exposure to cutting-edge technologies including LLMs, observability platforms, and cloud-native systems while building internal tools that improve team efficiency
Skills & Technologies
About Workato, Inc.
Workato provides low-code/no-code enterprise automation and integration software that connects applications, data, and business processes across cloud and on-premises systems. Its platform offers pre-built connectors, recipes, and AI-powered workflow orchestration for finance, HR, IT, sales, support, and marketing functions. The company enables organizations to automate tasks without extensive coding, reducing manual effort and accelerating digital transformation initiatives. Workato serves mid-market to large enterprises worldwide through a subscription-based SaaS model, emphasizing security, governance, and scalability for complex integrations.
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