Job Overview
Location
United States-Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 8, 2026
Full Job Description
đź“‹ Description
- • As a Customer Contact Center Representative at Voya Financial, you will play a vital role in helping individuals achieve their retirement goals by providing exceptional service and financial guidance through inbound customer interactions.
- • Day to day, you will communicate effectively with customers to assist with retirement plan inquiries, balance transfers, loan requests, and account information while striving for first-call resolution and taking ownership of customer needs in a metric-driven environment.
- • You will join a purpose-driven, Fortune 500 company recognized as a 'Great Place to Work,' 'World’s Most Ethical Company,' and leader in disability inclusion, committed to fostering an inclusive culture where employees bring their whole selves to work.
- • In this role, you will build foundational knowledge of retirement products (401(k), 403(b), 457, 401(a)), develop strong customer service and problem-solving skills, and grow your career through Voya’s Destination You career path program with ongoing coaching and training opportunities.
🎯 Requirements
- • College degree and 1+ year of customer service experience, OR high school diploma/GED and 3+ years of customer service experience
- • Availability to work any shift between 7:30 AM and 10:00 PM Eastern Standard Time, Monday through Friday
- • Proficiency with basic computer functions, including navigating multiple systems and applications
- • Strong learning agility and adaptability to thrive in a fast-paced, metric-driven environment
- • Bi-lingual candidates are encouraged to apply and may qualify for a $3,000 pay differential upon passing an assessment
🏖️ Benefits
- • Competitive base salary with monthly incentive performance program
- • Generous paid time off: 20 days PTO, 9 paid holidays, a flexible Diversity Day, and 40 hours of paid volunteer time off
- • Comprehensive health, dental, vision, and life insurance with no waiting period
- • Retirement savings including 401(k) matching (up to 6%) and employer-paid cash balance pension plan (4%)
- • Up to eight weeks of paid training, monthly 1:1 coaching, and access to tuition reimbursement up to $5,250/year
- • 100% remote work eligibility (with hybrid office option available) and employee-led councils supporting diversity, equity, and inclusion
Skills & Technologies
About Direct Travel, Inc.
Direct Travel, Inc. provides travel management and expense solutions to corporate clients across North America. The company’s GoDirect technology platform consolidates booking, policy enforcement, and reporting for flights, hotels, and ground transport. Services include 24/7 agent support, data analytics, and program optimization for mid-market and large enterprises. Headquartered in Centennial, Colorado, the company operates regional service centers and maintains preferred supplier agreements to negotiate rates and manage travel spend.
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