Customer Contact Center Representative (Employee Benefits) 04.07

📋 Description

• • Join a Fortune 500 retirement services company, consistently recognized for its outstanding workplace culture and commitment to employee well-being, including certifications as a 'Great Place to Work' and recognition in 'World's Most Admired Companies' by Fortune magazine.
• • This role offers a dynamic and lively call center environment, providing an excellent opportunity to build a strong foundation for a career in the financial services industry.
• • You will be instrumental in assisting Voya's customers in achieving their future financial goals by providing exceptional support and service.
• • The position is 100% remote, allowing you to work from home, or offers a hybrid schedule in one of our major office locations.
• • You must be available to work between 7 AM and 9 PM Eastern Standard Time, Monday through Friday.
• • The company is dedicated to fostering a work environment where differences are understood, valued, and intentionally pursued, believing that employees own the culture and have a responsibility to create an inclusive space where everyone can bring their whole selves to work.
• • Your journey with Voya begins with a comprehensive, paid training program designed to equip you with all the knowledge needed for success, focusing on Employee Benefits products and services, which serves as a solid foundation for career growth.
• • You will be responsible for answering inbound calls, greeting customers with energy and enthusiasm, and building trust and confidence to effectively serve their needs.
• • Key responsibilities include processing new claim intakes, handling claim inquiries and status updates, and partnering with the Claims team as necessary.
• • You will accurately capture caller information using the customer management system and follow up with customers to ensure all service issues are resolved to their satisfaction.
• • Recording and verifying transactions requested by customers, you will either process these requests directly or forward them to the appropriate parties for timely completion.
• • You will field customer questions regarding new product and service implementations, contributing to a seamless customer experience.
• • A proactive approach to contributing to process improvement initiatives is highly valued.
• • The role may require cross-training to support other Employee Benefits' lines as needed, demonstrating flexibility and a willingness to expand your skillset.
• • You will perform other duties as assigned, contributing to the overall success of the team and the company.
• • This role is ideal for individuals who are passionate about helping others and are looking for a stable career path within a purpose-driven organization.
• • The company's purpose is to fight for everyone's opportunity for a better financial future, and this role directly contributes to that mission by supporting customers with their benefit needs.
• • You will be part of a team that believes in being bold and committed to action, striving to support individuals and communities in reaching a better financial future.
• • The fast-paced nature of the work environment is balanced by a supportive team and opportunities for professional development.
• • You will gain valuable experience in the financial services sector, specifically within employee benefits, which is a growing and essential part of the economy.
• • The company emphasizes a culture of continuous learning and adaptation, essential for thriving in a metric-driven environment.
• • This position offers a unique opportunity to make a tangible impact on customers' financial well-being through dedicated support and problem-solving.
• • You will be empowered to make decisions and take ownership of customer interactions, fostering a sense of accomplishment and professional growth.
• • The role requires strong communication and interpersonal skills to effectively engage with a diverse customer base.
• • You will be trained on Voya's comprehensive suite of products and services, ensuring you have the expertise to address a wide range of customer inquiries.
• • The company's commitment to diversity and inclusion means you will work alongside colleagues from various backgrounds, contributing to a rich and collaborative work environment.
• • This is more than just a job; it's a chance to be part of a company that genuinely cares about its employees and its customers, offering a path to a rewarding career.
• • You will be a key point of contact for customers navigating important aspects of their financial lives, requiring empathy, patience, and a solutions-oriented mindset.
• • The remote work setup is supported by resources to ensure you have a productive and comfortable home office environment, with requirements for reliable internet and a quiet workspace.
• • The company is committed to fair and equitable pay, with a competitive base salary and the opportunity for monthly performance-based incentives.
• • You will be part of an organization that values employee well-being, offering resources to help you thrive physically, financially, socially, and emotionally.
• • The role provides a clear career progression path within the financial services industry, supported by ongoing training and development opportunities.
• • You will contribute to a positive customer experience, reinforcing Voya's reputation for excellent service and customer care.
• • The emphasis on critical skills like Customer Focus, Critical Thinking, Team Mentality, Business Acumen, and Learning Agility ensures you are part of a high-performing and forward-thinking team.
• • This position is an excellent entry point for individuals seeking to enter the financial services sector and grow within a reputable and supportive organization.