Job Overview
Location
7 Locations
Job Type
Full-time
Category
Customer Service
Date Posted
May 2, 2026
Full Job Description
đź“‹ Description
- • As a Contact Center Representative at IQVIA, you will provide compassionate patient support and customer information services for a leading global biopharmaceutical company, handling inbound and outbound contacts via phone, chat, and email.
- • Day to day, you will manage patient inquiries, activate copay cards, deliver product education, process adverse event reports, and provide emotional support while maintaining strict compliance with FDA and client standards.
- • IQVIA is a global leader in commercial solutions dedicated to ensuring biopharmaceuticals, medical devices, and patient support services reach those who need them, serving as a bridge between healthcare providers, patients, and life sciences companies.
- • In this role, you can make a direct impact on patient outcomes by delivering high-touch assistance, demonstrating empathetic listening, and helping patients navigate pharmaceutical access programs with professionalism and care.
🎯 Requirements
- • High school diploma required; associate degree or bachelor's degree (B.A., B.S., or equivalent) preferred.
- • Minimum one year of inbound contact center experience utilizing telephony platforms.
- • Customer service experience in pharmaceutical or healthcare environments strongly preferred.
- • Excellent verbal, written, and listening communication skills with demonstrated tact and patience.
- • Strong time management, multitasking, and prioritization abilities in fast-paced environments.
- • Critical thinking and emotional intelligence to identify and resolve patient challenges with empathy and professionalism.
- • Proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint, Teams).
- • Ability to maintain strict confidentiality and uphold professional ethical conduct.
🏖️ Benefits
- • Competitive hourly pay of $21–$23 per hour, based on experience and shift selection.
- • 4 weeks of paid time off plus paid company holidays.
- • Comprehensive health coverage including medical, dental, and vision insurance.
- • 401(k) retirement plan.
- • Multiple shift options with flexible scheduling: Monday–Friday, 10:00 AM–6:30 PM EST or 11:30 AM–8:00 PM EST.
- • Guaranteed 2-day weekends with eight-hour workdays, five-day work weeks.
- • Potential for overtime and shift adjustments based on performance and business needs.
- • Commitment to diversity, inclusion, and professional development in a recognized best-place-to-work environment.
About IQVIA Holdings Inc.
IQVIA Holdings Inc. provides advanced analytics, technology solutions, and clinical research services to the life-sciences industry. Formed through the 2016 merger of Quintiles and IMS Health, the company integrates healthcare data, analytics, and domain expertise to help biopharmaceutical and medical-device clients optimize drug development, commercialization, and real-world evidence generation. Its offerings span clinical trial design and execution, real-world insights, commercial strategy, and technology platforms that connect stakeholders across the healthcare ecosystem. Headquartered in Durham, North Carolina, IQVIA operates in more than 100 countries, supporting the development and delivery of therapies to improve patient outcomes worldwide.
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