Customer Enablement and Product Consultant

📋 Description

• • The Customer Enablement and Product Consultant at Varicent Software Inc. leads the delivery and evolution of live product enablement sessions, ensuring learners understand and confidently apply Varicent’s platforms in their day-to-day roles through practical, scenario-based learning that emphasizes the 'why' and 'how' behind tasks.
• • Day to day, the role involves designing and developing virtual instructor-led training (vILT) curriculum with instructional designers and product SMEs, delivering polished training sessions via platforms like Zoom and zuddl, adapting delivery based on learner feedback, mentoring fellow facilitators, contributing to onboarding new team members, representing Education in cross-functional initiatives, and investigating new technologies such as Generative AI to improve learning experiences.
• • Varicent is a market leader in Sales Performance Management (SPM), recognized in the 2025 Forrester Wave Report, 2023 Ventana Research RPM Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2, trusted by global industry leaders including T-Mobile, ServiceNow, and Moody’s, with a mission to empower revenue leaders to design smarter go-to-market strategies and maximize seller performance.
• • In this role, the individual can grow as a leader in customer education, deepen expertise in adult learning and technical facilitation, influence training strategy and product enablement initiatives, mentor peers, lead special projects like piloting new learning formats, and contribute to the scalability and visibility of Varicent’s Customer Education function while working in a diverse, collaborative, and innovative remote-first environment across Canada.