Customer Engineering Manager

Enode AS

Job Overview

Location

Remote - Europe

Job Type

Full-time

Full Job Description

📋 Description

• Design and implement technical solutions for customers using the Enode API based on their engineering, product, and business needs.
• Advise customers on technical product architecture and best practices for integrating and using the Enode API, providing ongoing technical support including debugging implementations and resolving or escalating issues.
• Proactively identify, fix, and improve issues directly within the Enode codebase to enhance customer outcomes and product reliability.
• Act as a technical advocate for customers internally, ensuring their feedback and needs influence product development, feature prioritization, and company initiatives.
• Drive or contribute to internal projects such as improving the developer portal experience, creating integration guides, and conducting customer analysis to enhance onboarding and adoption.
• Work in both pre-sales and post-sales capacities, supporting enterprise customers through technical evaluations, RfP processes, and post-integration technical relationships.
• Collaborate closely with engineering, product, and sales teams to align customer technical requirements with product capabilities and roadmap.
• Serve as a key member of the Customer Success team alongside three other Customer Engineers and a Tech Ops Engineer who provides technical support.
• Communicate complex technical concepts clearly and adapt explanations to diverse audiences including engineers, product managers, and executive stakeholders.
• Operate in a dynamic, flat organization where priorities shift rapidly to meet company needs, requiring agility and strong collaboration skills.
• Travel regularly to customer locations across Europe to support on-site integrations, workshops, and relationship-building.
• Contribute to scaling the Customer Engineering function at Enode by defining processes, documentation, and best practices as the team grows.
• Support enterprise customers with large IT departments, navigating complex governance, compliance, and procurement workflows.
• Map Enode’s API and software solutions to existing enterprise technology stacks including ERP, CRM, and other legacy systems.

🎯 Requirements

• 5+ years of experience in customer engineering, solutions engineering, or a user-oriented software engineering role
• Proven experience deploying complex software in critical infrastructure environments and integrating API-based platforms with enterprise systems (ERP, CRM)
• Demonstrated ability to work with enterprise customers with formal IT governance and procurement processes
• Strong technical skills with the ability to debug, fix, and improve code in a production codebase
• Excellent communication skills to articulate technical concepts to both technical and non-technical audiences
• Willingness to travel regularly to customer locations in Europe

🏖️ Benefits

• Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale
• Competitive compensation including a very attractive employee option program
• Remote-first in Europe, with option to use office in Oslo or receive on-demand co-working pass
• Three annual off-sites to connect with the team in exciting locations
• Flexible, human-first culture
• Stipend for setting up your home office

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Enode AS

Visit Website

About Enode AS

Enode AS provides a unified API that lets energy companies connect to and control customers' electric vehicles, chargers, thermostats, solar inverters, and other distributed energy devices in real time. The platform aggregates data from hundreds of hardware brands, normalizes it, and exposes it through a single REST interface, enabling energy retailers, grid operators, and software providers to build smart charging, demand response, virtual power plant, and tariff optimization applications without having to integrate each device brand individually.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.