Job Overview
Location
United States Work at Home
Job Type
Full-time
Category
Operations
Date Posted
April 12, 2026
Full Job Description
đź“‹ Description
- • Lead and develop a team of Benefit Education Leads to deliver high-quality customer event support and positive experiences, serving as the primary point of contact between the Support Resolution Center and Customer Event Operations.
- • Balance people leadership with hands-on execution by actively performing Benefit Education Lead work, modeling best practices, and ensuring end-to-end coordination of customer events including scheduling, logistics, materials, and stakeholder communication.
- • Partner with sales, account teams, producers, vendors, and matrix partners to support seamless customer-facing events while optimizing team capacity through workload planning and resource alignment across SRC workstreams.
- • Strengthen operational alignment by contributing to the evolution of the Salesforce Field Service Tool, resolving complex event challenges through thoughtful escalation, and promoting consistent standards through adherence to guidelines and service expectations.
- • Identify opportunities to improve workflows, coordination, and processes to support scalability and efficiency, while supporting reporting and tracking to provide visibility into customer event activity, outcomes, and trends.
- • Champion accountability, quality, and continuous improvement across customer event support, helping scale a customer event support model that reflects Cigna’s commitment to being ambitious, compassionate experts.
🎯 Requirements
- • Minimum of 5 years of experience in customer event coordination, benefit education, customer engagement, or a related operational support role.
- • At least 2 years of experience in a supervisory, team lead, or peer leadership capacity.
- • Proven ability to lead through influence while also executing work independently.
- • Strong organizational and time management skills with the ability to manage multiple priorities.
- • Clear, confident written and verbal communication skills.
- • Demonstrated success collaborating within a highly matrixed organization.
- • Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
- • Ability to build trusted relationships and serve as a central coordination and escalation partner.
🏖️ Benefits
- • Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment.
- • 401(k) retirement plan, company-paid life insurance, and tuition reimbursement.
- • Minimum of 18 days of paid time off per year and paid holidays.
- • Eligibility to participate in an annual bonus plan.
- • Remote work opportunity with the requirement of cable broadband or fiber optic internet service (minimum 10Mbps download/5Mbps upload).
Skills & Technologies
About The Cigna Group
The Cigna Group is a global health services company formed in 1982 through the merger of Connecticut General and INA Corporation. It provides medical, dental, disability, life and accident insurance, pharmacy benefit management, and behavioral health services to employers, individuals and government entities. Headquartered in Bloomfield, Connecticut, the company operates in over 30 countries and jurisdictions, serving more than 180 million customer relationships worldwide through its subsidiaries and affiliates.
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