Job Overview
Location
Lisbon
Job Type
Full-time
Category
Customer Support
Date Posted
July 9, 2026
Full Job Description
📋 Description
- • Lead and disrupt the sleep industry by developing and implementing quality management systems to ensure customer satisfaction and excellence.
- • Collaborate with cross-functional teams to drive business growth and continuous improvement.
- • Develop and maintain quality metrics and reports to measure performance and identify areas for improvement.
- • Foster a culture of ownership, collaboration, and knowledge sharing among team members.
- • Analyze customer feedback and market trends to inform product development and quality improvement initiatives.
- • Develop and implement training programs to enhance team skills and knowledge.
- • Ensure compliance with regulatory requirements and industry standards.
- • Collaborate with external partners and suppliers to drive quality and innovation.
- • Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners.
🎯 Requirements
- • Bachelor's degree in Business Administration, Quality Management, or related field.
- • Minimum 5 years of experience in quality management, customer service, or a related field.
- • Proven track record of driving business growth and improvement through quality initiatives.
- • Excellent communication and interpersonal skills.
- • Ability to analyze complex data and identify areas for improvement.
- • Strong problem-solving and analytical skills.
- • Ability to work in a fast-paced, dynamic environment.
🏖️ Benefits
- • Competitive salary and benefits package.
- • Opportunity to work with a dynamic and international team.
- • Professional development and growth opportunities.
- • Flexible working hours and remote work options.
- • Access to a comprehensive benefits package, including health insurance and retirement plan.
Skills & Technologies
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About Emma Matratzen GmbH
Emma Matratzen GmbH is a German sleep-products company that designs, manufactures and sells mattresses, pillows and bedroom accessories direct-to-consumer online and through retail partners. Founded in 2013, the business uses vacuum-packed foam and hybrid mattress technology, operates across more than 30 countries and has received multiple consumer awards for product quality and customer service. The company is headquartered in Frankfurt am Main and maintains additional offices in Lisbon and Manila, focusing on data-driven product development and global e-commerce logistics.
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