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This position was posted on February 18, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Fulton, MD
Job Type
Full-time
Category
Customer Support
Date Posted
February 18, 2026
Full Job Description
đź“‹ Description
- • As a Customer Experience Admin at Window Nation, you will be the vital first point of contact and a trusted liaison for our valued customers, both new and existing. Your primary responsibility will be to ensure that every homeowner's questions, concerns, and needs are addressed with the utmost speed, professionalism, and care, fostering a positive and lasting relationship with our brand.
- • You will play a crucial role in the Customer Excellence Team, working collaboratively to guarantee that every customer interaction, from initial inquiry to post-installation follow-up, is seamless, timely, and contributes to an overwhelmingly positive experience.
- • This position requires a unique blend of empathy, meticulous attention to detail, and an unwavering passion for delivering exceptional service and clear, effective communication. You will be instrumental in upholding Window Nation's reputation as a leader in home improvement by ensuring customer satisfaction at every stage.
- • Your day-to-day responsibilities will involve actively listening to customer inquiries via phone, email, and potentially other communication channels, accurately documenting their needs, and efficiently routing them to the appropriate internal departments or team members for resolution.
- • You will be empowered to resolve common customer issues independently, utilizing your problem-solving skills and comprehensive knowledge of Window Nation's products, services, and processes. For more complex situations, you will expertly escalate issues, providing all necessary context and documentation to ensure a swift and effective resolution.
- • A key aspect of your role will be proactive customer outreach. This may include follow-up calls to confirm appointment details, check on project satisfaction, or gather feedback to continuously improve our services.
- • You will maintain and update customer records in our CRM system with a high degree of accuracy, ensuring that all interactions and relevant information are logged for future reference and analysis.
- • Collaborating closely with sales, installation, and service teams will be essential. You will act as a bridge, facilitating clear communication and coordination to ensure that customer expectations are met and exceeded throughout their home improvement journey.
- • You will be responsible for managing customer feedback, including online reviews and direct comments, responding professionally and constructively, and identifying trends that can inform service improvements.
- • This role offers a unique opportunity to contribute to a rapidly growing company with a strong commitment to craftsmanship, innovation, and customer satisfaction. You will be part of a high-energy team where your ideas and contributions are not only valued but actively sought after, making a tangible impact on our future success.
- • Window Nation is more than just a window and door replacement company; we are dedicated to transforming homes into spaces that homeowners truly love. With nearly two decades of experience, we have built a reputation for quality, competitive pricing, and enhancing the comfort, safety, and value of homes across the nation.
- • As we continue our ambitious expansion plans into new markets in 2026, we are seeking passionate and driven individuals who thrive in a dynamic, high-growth environment. Joining Window Nation means becoming part of a company where your expertise is recognized, your contributions are meaningful, and your work directly influences both our customers' experiences and the broader landscape of home improvement.
- • The Customer Experience Admin position is based at our company headquarters in Fulton, MD, offering a central location for those residing in or willing to commute from areas such as Maple Lawn, Columbia, Scaggsville, Laurel, Clarksville, Silver Spring, College Park, Baltimore, Glen Burnie, Bowie, Odenton, Crofton, and surrounding regions.
- • You will be a key player in ensuring that Window Nation continues to be the provider of choice for all window and door replacement needs, driven by a commitment to excellence in every customer interaction.
- • This role is ideal for individuals who possess excellent interpersonal skills, a proactive approach to problem-solving, and a genuine desire to make a positive difference in people's homes and lives.
- • You will contribute to maintaining and enhancing our brand reputation by consistently delivering outstanding customer support and fostering strong, positive relationships.
- • The opportunity to grow with a leading company in the home improvement sector, coupled with the chance to shape and refine customer experience strategies, makes this a compelling career move.
- • You will gain valuable experience in customer relationship management, conflict resolution, and cross-functional team collaboration within a fast-paced, results-oriented organization.
- • Your dedication to providing a superior customer experience will directly support Window Nation's mission of transforming homes and enhancing customer satisfaction.
🎯 Requirements
- • Proven experience in a customer service, customer support, or administrative role, preferably in a fast-paced environment.
- • Excellent verbal and written communication skills, with the ability to articulate information clearly and empathetically.
- • Strong organizational skills and meticulous attention to detail, ensuring accurate record-keeping and follow-through.
- • Proficiency in using CRM software and standard office applications (e.g., Microsoft Office Suite).
- • A genuine passion for customer service and a proactive, problem-solving attitude.
🏖️ Benefits
- • Competitive salary commensurate with experience.
- • Comprehensive health, dental, and vision insurance plans.
- • Paid time off, including vacation, sick leave, and holidays.
- • Opportunities for professional development and career advancement within a rapidly growing company.
- • A dynamic and supportive work environment with a high-energy team.
Skills & Technologies
Spring
Onsite
About Window Nation LLC
Window Nation is a leading home improvement company specializing in the replacement of windows and doors. Founded in 2006, the company has grown to become one of the largest replacement window companies in the United States. They offer a wide range of high-quality, energy-efficient products, including vinyl windows, patio doors, and entry doors, tailored to meet diverse aesthetic and functional needs. Window Nation prides itself on providing exceptional customer service, expert installation, and competitive pricing, aiming to enhance home comfort, beauty, and value for its clients across multiple states. Their commitment to quality and customer satisfaction has established them as a trusted name in the home renovation industry.
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