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Customer Experience Agent - Dressly

Skelar AS

Job Overview

Location

Global, Remote

Job Type

Full-time

Full Job Description

📋 Description

• Customer Experience Agent at Dressly, a fashion-tech startup scaling rapidly under Skelar AS, a venture builder creating international product IT companies. The role is vital as the voice and face of Dressly, ensuring users feel confident and supported in finding their style through empathetic, timely service.
• Day to day: Respond to customer inquiries via email and chat, with future phone support; work in rotating shifts including night shifts (~6 per month) with 30-minute breaks and Slack huddles; deeply understand product flows to identify pain points and improve service efficiency; take ownership of issues and solutions, manage shift time responsibly, and contribute ideas from day one.
• About the team/company: Part of Skelar AS, which builds scalable IT ventures with a focus on global markets; Dressly is in active scale-up phase, promoting internal growth where most team leads started as juniors; company also runs SKELAR foundation, a charitable initiative funded by employees to support Ukraine’s recovery from war.
• What the person can learn or achieve: Fast-track career growth in a scaling startup; gain hands-on experience in customer support operations within a tech environment; develop initiative-taking, problem-solving, and ownership skills; receive regular performance reviews, transparent feedback, and space to propose improvements; work remotely with flexible scheduling adaptable to personal life.

🎯 Requirements

• English proficiency at B1+ level
• Willingness to work night shifts (~6 per month)
• Prior experience in customer service via phone, email, chat, or in-person
• Initiative and organization: ability to identify problems, propose solutions, take ownership of outcomes, and manage work time effectively
• Desire to learn and grow in the IT field
• (Nice-to-have) Experience with helpdesk platforms such as Zendesk or Freshdesk

🏖️ Benefits

• Fully remote work with flexible schedule adaptable to personal lifestyle
• Opportunity to grow quickly as the company scales
• Ability to implement ideas and proposals from the first week
• Regular performance reviews, transparent feedback, and space for initiative
• Participation in SKELAR foundation, a charitable initiative supporting Ukraine’s war recovery

Skills & Technologies

Remote

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Skelar AS

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About Skelar AS

Skelar provides cloud-based ERP and MES software for manufacturing companies, focusing on production planning, inventory control, quality management, and shop-floor data capture. The platform integrates with machines, sensors, accounting, and e-commerce systems to give real-time visibility into orders, materials, capacity, and costs. Targeting small to mid-sized factories in Europe, Skelar offers low-code customization, mobile apps, and open APIs. Founded in 2018 in Oslo, the company serves discrete manufacturers seeking to digitize operations without large consulting projects.

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