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This position was posted on May 3, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
United States
Job Type
Full-time
Category
Customer Success
Date Posted
May 3, 2026
Full Job Description
đź“‹ Description
- • Customer Experience Associate at Peerspace Inc. is a remote role focused on delivering exceptional service to hosts and guests on the leading online marketplace for venue rentals, directly impacting customer satisfaction, revenue, and product improvements through frontline insights.
- • Day-to-day responsibilities include serving as the first point of contact via phone, email, live chat, and social media; onboarding hosts; recommending spaces and services; managing task queues independently; identifying process improvements; and surprising and delighting users to ensure seamless booking experiences.
- • Peerspace is a remote-first, inclusive company with over $500M transacted on its platform, backed by GV and Foundation Capital, and certified as a Great Place to Work™, fostering a culture where employees are empowered to contribute to a successful organization.
- • The role offers opportunities to develop expertise in customer experience within a dynamic marketplace, gain exposure to cross-functional collaboration, influence product and process improvements, and grow professionally through a $500 annual development allowance and hands-on experience with CRM tools like Intercom.
🎯 Requirements
- • 1-6 years of corporate customer experience (CX) experience
- • Experience with Intercom or similar CRM software
- • Excellent written and verbal communication skills with attention to detail and grammar
- • Strong interpersonal skills and passion for problem solving with customers
- • Ability to prioritize across competing demands and comfortably ask for support when needed
- • Quick learner capable of picking up new technology rapidly
🏖️ Benefits
- • 100% employee coverage of medical, dental, and vision insurance
- • $500 annual professional development allowance
- • Discount on all Peerspace bookings
- • Laptop, high-resolution display, and home office setup stipend
- • Monthly cell phone and internet credit
- • Coworking membership if needed (in lieu of home office)
- • Annual in-person all-company offsite and team-building events in Peerspace venues
- • Company-wide Wellness Days observed
Skills & Technologies
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About Peerspace Inc.
Peerspace Inc. operates an online marketplace that connects individuals and businesses with hosts offering short-term rentals of unique venues, including meeting rooms, photo studios, event halls, and production spaces. The platform lists spaces in major cities worldwide, providing search, booking, payment, and insurance tools for hourly or daily rentals. Hosts set availability and pricing while guests browse listings, communicate directly, and complete reservations through the site or mobile app. Founded in 2014 and headquartered in San Francisco, the company generates revenue by charging booking fees to both hosts and guests.
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