Job Overview
Location
Spain - Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • Partner directly with dental clinicians in real-time to review, refine, and finalize fixed prosthodontic case designs, ensuring optimal aesthetic and functional outcomes for patients.
- • Provide live technical support via phone, chat, and video calls to troubleshoot scanning issues, clarify workflow steps, and resolve design concerns during critical case stages.
- • Apply deep expertise in 3Shape CAD/CAM software to design crowns, bridges, and implant-supported restorations with precision, adhering to best practices for digital workflows.
- • Translate clinical feedback from dentists into actionable instructions for internal lab teams, ensuring accurate production outcomes aligned with practitioner expectations.
- • Act as the primary point of contact between clinicians and Dandy’s lab operations team, facilitating clear communication to minimize rework and improve turnaround times.
- • Build trust and confidence with dental professionals by offering empathetic, professional, and timely support during high-stakes case consultations.
- • Navigate and troubleshoot digital scanning platforms, scan bodies, and implant system components to ensure accurate data capture and design compatibility.
- • Manage multiple concurrent live customer interactions across different time zones while maintaining high standards of quality and responsiveness.
- • Ensure all cases meet strict quality benchmarks and deadlines, even under pressure, with meticulous attention to detail in every design revision.
- • Stay current with evolving digital dental technologies and workflows, continuously adapting to new platform updates and product features within Dandy’s ecosystem.
- • Utilize native or near-native fluency in the local market language to communicate complex technical concepts clearly to clinicians, including region-specific dental terminology and clinical norms.
- • Collaborate with cross-functional teams including design, production, and quality assurance to align customer expectations with lab capabilities and delivery timelines.
- • Identify recurring customer pain points and communicate insights to product and engineering teams to help improve platform usability and clinical workflows.
- • Maintain accurate records of all client interactions, case modifications, and resolution outcomes within internal tracking systems.
- • Demonstrate independent problem-solving skills by diagnosing complex clinical cases without direct supervision and proposing viable design solutions under time constraints.
- • Embrace a fast-paced, fully-digital lab environment where adaptability, initiative, and ownership of customer outcomes are essential to success.
🎯 Requirements
- • 3+ Years in a Dental Technician Role
- • 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases
- • Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices
- • Native or near-native fluency in the local market language, with strong knowledge of local dental norms and terminology
- • Previous experience in a customer-facing lab role is preferred
- • Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights
🏖️ Benefits
- • Healthcare coverage
- • Dental benefits
- • Mental health support
- • Parental planning resources
- • Retirement savings options
- • Generous paid time off
Skills & Technologies
About Dandy Technology, Inc.
Dandy Technology, Inc. operates a digital platform that connects dental practices with dental laboratories, streamlining the design, ordering, and delivery of restorative dental products such as crowns, bridges, and clear aligners. The company combines intra-oral scanning, AI-assisted design, and centralized manufacturing to shorten turnaround times and reduce remakes. Dentists ship impressions or digital scans to Dandy’s U.S. lab, track cases online, and receive finished appliances within days. Founded in 2019 and headquartered in New York City, Dandy aims to modernize dental lab workflows and improve patient outcomes through integrated software, logistics, and support services.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
