Job Overview
Location
Spain - Remote
Job Type
Full-time
Category
Customer Support
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • Partner directly with dental clinicians in real-time via phone, chat, and video to review, refine, and finalize removable dental case designs, ensuring optimal aesthetic and functional outcomes for patients.
- • Provide expert technical guidance on 3Shape CAD/CAM design workflows for implant and crown & bridge cases, troubleshooting design challenges and advising on best practices for digital workflows.
- • Translate clinical feedback from dentists into precise instructions for Dandy’s production lab teams, ensuring accurate execution of treatment plans and high-quality final products.
- • Collaborate with clinicians to assess scan data, identify issues with scan bodies or digital impressions, and recommend adjustments to improve case accuracy and fit.
- • Build and maintain trust with dental professionals by delivering empathetic, professional, and timely customer support during high-stakes clinical case reviews.
- • Act as a key liaison between clinicians and internal lab technicians, bridging communication gaps between clinical needs and production capabilities in a fully digital environment.
- • Manage multiple live customer interactions simultaneously, prioritizing urgent cases while maintaining consistent quality standards across all assignments.
- • Navigate and adapt quickly to evolving digital dental platforms and internal tools, ensuring proficiency in Dandy’s proprietary design and communication systems.
- • Meet strict production deadlines without compromising on case precision, fit, or patient safety, consistently adhering to clinical and regulatory quality benchmarks.
- • Communicate complex technical concepts in clear, accessible language to clinicians with varying levels of digital experience, ensuring understanding and confidence in Dandy’s solutions.
- • Apply deep knowledge of local dental terminology, norms, and regulatory expectations in Spain to ensure compliance and cultural relevance in every customer interaction.
- • Proactively identify recurring design or workflow challenges and escalate insights to product and engineering teams to drive improvements in tool usability and clinical efficiency.
- • Maintain accurate records of all customer interactions, case modifications, and technical resolutions within Dandy’s digital case management system.
- • Demonstrate a strong commitment to continuous learning in rapidly evolving digital dentistry technologies and be willing to adopt new tools and protocols as the company scales.
- • Represent Dandy’s brand as a trusted advisor to dental practices, reinforcing confidence in the company’s mission to modernize dental care through technology.
🎯 Requirements
- • 3+ Years in a Dental Technician Role
- • 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases
- • Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices
- • Native or near-native fluency in the local market language, with strong knowledge of local dental norms and terminology
- • Previous experience in a customer-facing lab role is preferred
- • Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights
🏖️ Benefits
- • Healthcare
- • Dental coverage
- • Mental health support
- • Parental planning resources
- • Retirement savings options
- • Generous paid time off
Skills & Technologies
About Dandy Technology, Inc.
Dandy Technology, Inc. operates a digital platform that connects dental practices with dental laboratories, streamlining the design, ordering, and delivery of restorative dental products such as crowns, bridges, and clear aligners. The company combines intra-oral scanning, AI-assisted design, and centralized manufacturing to shorten turnaround times and reduce remakes. Dentists ship impressions or digital scans to Dandy’s U.S. lab, track cases online, and receive finished appliances within days. Founded in 2019 and headquartered in New York City, Dandy aims to modernize dental lab workflows and improve patient outcomes through integrated software, logistics, and support services.
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