Job Overview
Location
Australia - Remote
Job Type
Full-time
Category
Customer Success
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • Collaborate directly with dental clinicians in real-time to review, refine, and optimize removable dental appliance designs, including full and partial dentures, ensuring optimal aesthetic and functional patient outcomes.
- • Provide live clinical support via phone, chat, and video calls to troubleshoot technical issues, clarify digital workflows, and resolve case-specific concerns with empathy and professionalism.
- • Act as a key liaison between clinicians and internal dental lab teams, translating clinical feedback into precise production instructions to ensure accurate and timely case fulfillment.
- • Apply deep expertise in 3Shape CAD/CAM design software to modify and enhance digital denture models, adhering to best practices for scan body placement, margin refinement, and occlusal adjustments.
- • Guide dentists through complex digital workflows, building confidence in Dandy’s technology platform by offering clear, actionable technical guidance tailored to their clinical needs.
- • Manage multiple concurrent customer interactions across communication channels while maintaining high standards of accuracy, responsiveness, and service quality.
- • Ensure all cases meet strict quality benchmarks and are delivered within tight deadlines without compromising clinical integrity or patient safety.
- • Participate in continuous improvement initiatives by documenting recurring clinician feedback and recommending enhancements to product design, training materials, or operational processes.
- • Maintain detailed records of customer interactions, case resolutions, and design modifications to support quality assurance and knowledge sharing across the team.
- • Adapt quickly to evolving digital dental technologies and platform updates, staying current with industry trends and internal system enhancements.
- • Work within scheduled shifts aligned with Australian Eastern Standard Time (AEST): 6 am – 3:45 pm, 8 am – 5:45 pm, or 10 am – 6:45 pm, ensuring reliable availability during business hours.
- • Demonstrate strong independent problem-solving abilities while navigating high-pressure, time-sensitive clinical scenarios with composure and precision.
- • Foster trusting relationships with dental professionals through clear communication, active listening, and consistent delivery of expert support.
- • Contribute to a fully digital lab environment by embracing process automation, remote collaboration tools, and data-driven workflows.
- • Uphold compliance with all patient privacy and data security standards in all clinical communications and case documentation.
- • Represent Dandy’s commitment to innovation, quality, and customer-centric care in every interaction with clinicians and internal stakeholders.
🎯 Requirements
- • 3+ Years in a Dental Technician Role
- • 2+ years of experience in 3Shape CAD/CAM design, including full dentures and partial dentures cases
- • Deep understanding of digital dental workflows, including scan bodies and best design practices
- • Proven ability to build rapport with clinicians and offer empathetic support
- • Excellent verbal and written communication skills
- • Comfortable conducting live conversations with clinicians via phone, chat, or video
🏖️ Benefits
- • Comprehensive healthcare coverage
- • Dental benefits
- • Mental health support
- • Parental planning resources
- • Retirement savings options
- • Generous paid time off
Skills & Technologies
About Dandy Technology, Inc.
Dandy Technology, Inc. operates a digital platform that connects dental practices with dental laboratories, streamlining the design, ordering, and delivery of restorative dental products such as crowns, bridges, and clear aligners. The company combines intra-oral scanning, AI-assisted design, and centralized manufacturing to shorten turnaround times and reduce remakes. Dentists ship impressions or digital scans to Dandy’s U.S. lab, track cases online, and receive finished appliances within days. Founded in 2019 and headquartered in New York City, Dandy aims to modernize dental lab workflows and improve patient outcomes through integrated software, logistics, and support services.
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