Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success
Date Posted
May 3, 2026
Full Job Description
đź“‹ Description
- • As a Customer Experience Engineer at StackBlitz, you will be on the front lines of customer support for Bolt.new, the AI-powered full-stack app builder that enables users to create, edit, and deploy web and mobile applications instantly in the browser—no setup required. This role is critical to ensuring users have seamless, positive experiences as they build software using our innovative WebContainers technology.
- • Day to day, you will troubleshoot technical issues across Bolt.new and StackBlitz via email, chat, and video calls; surface bugs and product feedback to engineering and product teams; create and improve self-serve resources like documentation and AI knowledge base content; assist with QA and testing ahead of releases; represent the brand publicly on social platforms and live events; and strengthen the feedback loop between users and product development.
- • You’ll join a globally distributed, fully remote team of engineers, designers, and innovators who built WebContainers—the technology that runs Node.js in the browser—and are now scaling Bolt.new to empower the next generation of software creators. Our mission is to lower barriers to entry, accelerate development workflows, and unlock creativity through intuitive, AI-driven tools.
- • In this role, you will deepen your expertise in modern web technologies, gain direct influence over product evolution through customer insights, develop advanced technical communication and advocacy skills, and grow as a trusted technical advisor and customer advocate in a fast-moving, innovative environment.
🎯 Requirements
- • Experience troubleshooting modern front-end technologies such as Vite, React, Tailwind, JavaScript, HTML, and CSS
- • Familiarity with databases, API integrations, and Chrome DevTools
- • Understanding of LLMs and expertise in crafting effective prompts for optimal AI responses
- • Exceptional written communication: ability to explain complex concepts simply, shift tone gracefully, and make frustrated users feel heard
- • A genuine customer-first mindset—caring about the person behind the ticket, not just closing it
- • Comfort representing a brand publicly and keeping conversations constructive, kind, and on-brand
- • Ability to translate technical concepts into clear, user-friendly explanations
- • Fast learner who thrives in a fast-moving environment and can operate with minimal supervision
- • Located in a Western European or American time zone
🏖️ Benefits
- • Fully remote work with flexibility to operate from anywhere in Western European or American time zones
- • Opportunity to work on cutting-edge technology like WebContainers and Bolt.new—AI-powered tools that are redefining how software is built
- • Direct impact on product development by serving as the voice of the customer to engineering and product teams
- • No college degree required—skills and experience are valued over formal credentials
- • Chance to grow technical, communication, and advocacy skills in a supportive, innovative team environment
- • Work with a passionate, globally distributed team focused on lowering barriers to software creation
Skills & Technologies
About StackBlitz, Inc.
StackBlitz is a San Francisco-based company that provides a cloud-based development environment for web applications. The platform enables developers to create, edit, and deploy full-stack applications directly in the browser using technologies like WebContainers and Node.js. Founded in 2017, it supports frameworks including React, Angular, and Vue, offering real-time collaboration, instant deployment, and GitHub integration. The service serves individual developers and enterprise teams seeking rapid prototyping and sharing capabilities without local setup requirements.
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