Job Overview
Location
United Kingdom
Job Type
Full-time
Category
Customer Success
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As a Customer Experience Manager at Camunda Services GmbH, you will be responsible for executing, operating, and delivering scaled customer experience initiatives across the customer lifecycle, turning CX strategy into reality through AI-powered communications, programs, and self-serve capabilities that improve engagement, adoption, and value realization at scale.
- • You will design, execute, and continuously optimize digital-first lifecycle programs using customer data, journey insights, and automation; own and maintain customer journey maps; support the Voice of the Customer (VoC) program; build communication calendars; create customer-facing copy; translate insights into actionable improvements; collaborate with cross-functional teams; measure and report on program performance; and own day-to-day project and program management for CX initiatives.
- • Camunda is a fully remote, global leader in enterprise agentic automation, trusted by over 700 innovators including Atlassian, ING, and Vodafone, recognized as a Visionary in the 2025 Gartner Magic Quadrant for BOAT, named a Top 100 Next Unicorn by GP Bullhound, certified as a Great Place to Work, and recognized by Flexa for true flexibility.
- • You will champion Camunda’s AI-first vision, deepen your expertise in customer journey orchestration and AI-driven personalization, develop strong cross-functional collaboration skills, and drive measurable impact on customer adoption, health, retention, and value realization while growing professionally in a fast-paced, inclusive, and innovative environment.
🎯 Requirements
- • 5+ years of experience in B2B SaaS in roles such as Customer Success, Customer Experience, Customer Marketing, or similar roles
- • 5+ years of hands-on experience building digital-first, omni-channel programs with a consistent record of improving customer adoption, health, and retention, and of crafting compelling and impactful customer engagements
- • Strong customer-facing copywriting skills, with the ability to make complex concepts simple, clear, and actionable
- • Solid project and stakeholder management skills, with experience coordinating cross-functional work, managing competing priorities, and driving accountability in a fast-paced, distributed environment
- • Expertise identifying trends through data analysis and turning insights into actionable outcomes, as well as experience working with customer success and analytics tools like Gainsight Journey Orchestrator, Salesforce, Tableau, and others
🏖️ Benefits
- • Remote & Flexible: Work from anywhere with home office budget, co-working space support, and flexible time off
- • In Person Connection: Annual Kickoff, team offsites, Camundi Connection Budgets for meetups and local gatherings
- • Health & Wellbeing: Access to locally tailored healthcare, Modern Health for global mental wellbeing, and Live Well Lifestyle Spending Account (LSA) launching in 2026 with up to €1,000 annually from 2027
- • Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books
- • Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant
Skills & Technologies
Remote
About Camunda Services GmbH
Camunda provides open-source workflow and decision automation technology for developers to design, execute and improve business processes. The platform combines standards-based modeling with scalable runtime engines, supporting BPMN, DMN and CMMN. Founded in 2008, it serves organizations needing end-to-end process orchestration across human tasks, microservices and IoT, offering cloud and on-premise deployment options.
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