Customer Experience Specialist 1

📋 Description

• • The Customer Experience Specialist 1 role at Allegion is essential for delivering exceptional service to affiliates by managing customer inquiries with professionalism and accuracy, directly supporting the company’s mission to provide safety and security solutions worldwide.
• • Day-to-day responsibilities include handling customer service requests via phone, email, and online portal; troubleshooting returns and warranty claims; using CRM and ERP systems to document and track issues; processing order modifications, tracking, credits, and replacements; and collaborating with cross-functional teams to ensure timely resolution.
• • Allegion is a global leader in security products with over 30 brands, 12,000+ employees, and operations in 130 countries. The company was awarded the Gallup Exceptional Workplace Award in 2024 for its outstanding workplace culture and employee engagement.
• • This role offers the opportunity to develop deep product knowledge, gain proficiency in CRM and ERP systems, build strong communication and problem-solving skills, and grow within a company that invests in employee development through training, tuition reimbursement, and strengths-based coaching like CliftonStrengths.