Customer Experience Specialist

📋 Description

• • The Customer Experience Specialist plays a critical role in protecting revenue, ensuring billing accuracy, and maintaining customer satisfaction by serving as a central link between Finance, Sales, Customer Success, and Support teams at Fullsteam Operations, LLC.
• • Day-to-day responsibilities include managing billing, recurring subscriptions, and account updates in Salesforce and NetSuite; processing payments via check, ACH, wire, and credit card; supporting enterprise collections; handling customer inquiries and escalations; producing monthly statements, credit memos, and reports; and assisting with process improvements and administrative tasks.
• • Fullsteam is a leading provider of vertical software and embedded payments technology with over 1,900 employees, dedicated to helping small and medium-sized businesses flourish through seamless customer experiences. ISI Software, part of Fullsteam, specializes in business management and billing solutions for the fast lube industry.
• • In this role, the individual will develop expertise in enterprise billing systems, financial operations, and cross-functional collaboration while contributing to process efficiency, data accuracy, and customer satisfaction in a fast-paced, remote work environment.