Customer Experience Specialist

Polymarket Inc.

Job Overview

Location

New York

Job Type

Full-time

Full Job Description

📋 Description

• Customer Experience Specialist at Polymarket Inc. is a frontline role focused on owning and improving the customer experience by resolving user issues and turning insights into systemic improvements in product, AI tooling, and support processes.
• Day to day, the specialist handles tickets end to end, engages in live chats during incidents, analyzes support data to identify patterns, prototypes AI-driven solutions, and collaborates with Product, Engineering, and Operations teams to eliminate recurring user pain points.
• Polymarket is the world’s largest prediction market platform, enabling users to trade on real-world event outcomes across politics, economics, sports, and culture, with a mission to become a global beacon of truth through transparent, market-based probabilities.
• In this role, you will act as a mini-founder for customer experience, leveraging frontline insights to drive measurable improvements in support operations, AI tooling, and self-serve systems while developing cross-functional influence and deep product expertise.

🎯 Requirements

• 1+ years in customer support, customer experience, customer success, or a similar customer-facing role
• Tool-native and comfortable working with dashboards, support tooling, SQL, AI tools, or help center CMS
• Excellent written and verbal communication, especially in online and community settings, with strong tone-reading ability
• Strong prioritization, time management, and attention to detail, capable of managing 10+ live client threads without dropping any
• Bias toward building systemic fixes rather than applying temporary solutions to recurring problems

🏖️ Benefits

• Competitive salary & equity
• Unlimited PTO
• Full Health, Vision, & Dental coverage
• 401k match
• Equinox membership
• Hardware setup: new MacBook Pro, big display, & accessories

Skills & Technologies

Express

Onsite

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Polymarket Inc.

Visit Website

About Polymarket Inc.

Polymarket is a decentralized prediction market platform that allows users to trade on the outcomes of future events. Operating on blockchain technology, it enables individuals to bet on a wide range of topics, including politics, current events, and cryptocurrency. The platform facilitates transparent and trustless trading by leveraging smart contracts, ensuring that payouts are automatically executed based on verified event resolutions. Polymarket aims to democratize information and provide a novel way for people to engage with and profit from their insights into the future, fostering a global community of informed predictors.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.