Job Overview
Location
Mexico
Job Type
Full-time
Category
Other Engineering
Date Posted
March 18, 2026
Full Job Description
đź“‹ Description
- • As a Customer Integration Engineer at Hello Patient, you will serve as the technical backbone connecting Mia, our AI-powered patient engagement assistant, to healthcare providers’ existing systems, ensuring seamless data flow and operational continuity for clinics and hospitals.
- • This role is critical to delivering real-world impact by enabling Mia to integrate with electronic health records (EHR), practice management software, and data warehouses, directly reducing administrative burden on clinicians and improving patient access to care.
- • You will develop production-quality integrations using APIs, middleware, and data exchange methods to connect Mia with diverse healthcare IT systems, including building robust data pipelines and reusable integration modules that accelerate future deployments.
- • You will lead technical discovery sessions with customer engineering and IT teams, translating clinical and business workflows into clear technical specifications while serving as the primary technical point of contact for integration questions, incident resolution, and ongoing support.
- • You will provide Tier 2/3 support for production environments, create and maintain technical documentation, integration playbooks, and training materials, and continuously identify opportunities to improve and automate integration processes over time.
- • You will collaborate closely with the agent platform team to design and implement new integration approaches as we scale, contributing to the evolution of our AI-native infrastructure and ensuring long-term scalability and reliability.
- • Working in a hybrid model in Mexico City (3 days/week in-office), you’ll join a mission-driven team that values ownership, technical excellence, and direct customer impact, where your code and communication skills directly shape how healthcare providers interact with patients.
- • This role offers the opportunity to grow your expertise in healthcare interoperability, AI-driven systems, and enterprise SaaS integrations while making tangible contributions to a product that is transforming clinical workflows and patient engagement at scale.
🎯 Requirements
- • 5+ years of experience in software development, data engineering, or integration work in production environments
- • Proven track record building and maintaining real integrations — data pipelines, API integrations, or similar
- • Python experience
- • Experience with APIs (REST/SOAP), webhooks, and authentication standards (OAuth, JWT)
- • Strong English communication skills — comfortable leading technical conversations with clients and representing Hello Patient professionally
- • Ability to work independently, manage multiple projects, and thrive in a fast-paced startup environment
- • Located in or able to commute to Mexico City (Hybrid – 3 days/week in office)
🏖️ Benefits
- • Base salary: $60,000 – $80,000 USD annually, depending on experience
- • Opportunity to work with cutting-edge AI technology in healthcare, directly improving clinician efficiency and patient experience
- • Hybrid work model in Mexico City with in-person collaboration three days per week
- • Exposure to healthcare data standards (FHIR, HL7) and EHR systems, with potential to deepen expertise in health IT interoperability
- • Collaborative, mission-driven team backed by Scale and 8VC, focused on transforming healthcare communication through innovation
Skills & Technologies
About Hellopatient Inc.
Hellopatient is a digital health company focused on improving patient care coordination and communication. They offer a platform that connects patients with their healthcare providers, streamlining appointment scheduling, prescription refills, and access to medical records. The company aims to reduce administrative burdens for clinics and empower patients with more control over their health journey. Their services are designed for various medical practices, enhancing efficiency and patient engagement within the healthcare ecosystem. Hellopatient operates within the rapidly growing digital health and healthtech industries, leveraging technology to make healthcare more accessible and manageable.
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